SprintRay is hiring a Technical Support Engineer in Hyderabad to provide technical assistance and troubleshooting support for our 3D printing solutions. The role involves handling customer inquiries, diagnosing hardware/software/network issues, and managing support cases to ensure excellent customer service.
Candidates should have technical troubleshooting expertise, strong communication skills, and experience in IT hardware/software support.
Job Duties and Responsibilities:- Provide technical support via phone, email, and online sessions for 3D printers, software, and post-processing equipment.
- Diagnose and resolve hardware, software, and networking issues using root cause analysis.
- Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development).
- Conduct customer training sessions on product usage and troubleshooting.
- Education: Bachelor’s degree in Engineering (IT, Computer Science, Electronics, or a related technical field).
- Experience: 2+ years in technical/customer support for IT hardware, software, or networking.
- Skills:
- Strong Windows, macOS, and networking troubleshooting expertise.
- Experience in handling support cases, remote troubleshooting, and CRM platforms.
- Fluent in English - verbal and written.
- Ability to explain technical solutions to non-technical users.
- Experience in 3D printing, additive manufacturing, or electromechanical equipment support.
- Prior experience in the dental industry (dental labs, clinics, CAD/CAM workflows) is a plus
- Knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/WAN.
- Prior experience in an International Customer Support Environment (handling international clients).
Sprintray is an equal opportunity employer.
Location - Onsite, Hyderabad
Work Time - 10 pm - 6 am IST
About SprintRay:
SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.
To All Recruitment Agencies:
Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
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What We Do
As the innovation and sales leader in a hyper-competitive field, SprintRay profoundly influences the overall direction of the 3D dental printing industry. It is also a 2022/2023 Great Place to Work®. When you join the SprintRay employee family, your expertise and talents merge with those of highly competent colleagues who share your passion for elegant design, constant improvement and application of best practices in manufacturing, and incorporating additive manufacturing and AI into digital hardware production and services. Professionals in every division work together to contribute both quantitatively and intangibly to their company’s success, whether they’re involved with marketing SprintRay products and services, developing new resins or 3D printing components, customer service, or ensuring a friendly workplace. A generous benefits package helps maintain a healthy work-life balance and personal harmony. The rewards for helping SprintRay become the name synonymous with 3D digital dental printing go beyond standard compensation packages as measured by stock options that allow employees to capitalize generously from their hard work.
As a Brand Ambassador, multiple Gold Medal sprinter and World Record holder Usain Bolt is the living embodiment of the unique status of SprintRay as the trailblazer and pacesetter in pioneering end-to-end 3D printing ecosystems for dental professionals. Above all else, Usain’s philanthropic work in his native Jamaica exemplifies the compassion and humanity SprintRay actively cultivates in its workers worldwide. Tell us how you will help us sustain our market leadership and make the world a better place.
Why Work With Us
SprintRay employees collaborate with thought leaders in the dental industry to bring the convenience, comfort and health benefits of 3D printing to individuals and families around the world. While global access to technological breakthroughs are Priority 1, SprintRay also includes the happiness and welfare of its workers in its overall mission.
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