Inside Sales Support Specialist

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The Gogo Inside Sales Support Specialist is responsible for providing front-line customer and dealer support, assisting with service activations, account updates, plan changes, and billing inquiries, while also supporting Inside Sales and Regional Sales Managers (RSMs) in maintaining customer satisfaction and retention. This hybrid role blends customer service expertise with operational sales support.

COME ON BOARD THE GOGO TECHNICAL SUPPORT TEAM!

How will you make a difference?

Tier 1 Customer & Account Support

• Act as the first point of contact for customers, OEMs, and dealers for service changes, billing questions, and account updates
• Process Subscriber Service Agreements (SSAs), validate data accuracy, and coordinate with Revenue Operations and Accounting for completion
• Research and resolve service or billing discrepancies in Salesforce and CCDS
• Execute service changes (plan adjustments, upgrades/downgrades, streaming vs. non-streaming) and tail changes
• Support provisioning-related updates in partnership with Activations
• Manage inbound calls, emails, and live chats with professionalism and urgency

Sales Enablement

• Prefill and verify Customer Service Agreements (CSAs) for RSMs
• Assist with quotes, usage reports, and customer outreach related to renewals or rate plan changes
• Coordinate follow-ups on deactivations and aircraft ownership changes
• Support trade shows or customer events when needed

Process & Collaboration

• Partner with Activations and RevOps to ensure accurate provisioning and billing readiness
• Contribute to customer experience initiatives and Net Promoter Score improvement
   

Qualifications

• Bachelor’s degree in Business Administration, a related field, or equivalent experience
• 2–4 years of customer or product support, preferably in aviation, telecom, or technology

Required Skills, Talents, & Experience

• Strong communication and problem-solving skills; comfortable with multi-system workflows (Salesforce, ERP, CCDS)
• Proven ability to balance customer advocacy with business priorities

Preferred Skills, Talents, & Experience

• Experience in Technical Customer Support, Inside Sales, Customer Success Enablement, or Account Management
• Familiarity with aircraft connectivity services, provisioning, or aviation operations

Equal Pay Disclosure(s)

Base Pay:

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.  

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).