Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Customer Support Representative
Property & Accounting Software (Oscar & CodeOne Platforms)
Location: Remote (U.S. based preferred)
Job Type: Full-time
Software Answers Inc., provider of Oscar and CodeOne software platforms—each purpose-built for the serviced apartment, corporate housing, and relocation industries—is seeking a Customer Support Representative to deliver responsive, technically proficient support to our growing user community.
About the Role
As a key member of our Support & Services Team, the Customer Support Representative provides Tier 1 and Tier 2 support across both the Oscar and CodeOne solutions. You will assist customers in resolving issues related to property management, accounting, reservations, sourcing, and integrations. The role requires analytical thinking, technical fluency, and an ability to communicate clearly with professional software users.
This is not a call center role—it’s professional software support for platforms used to run mission-critical operations. You will engage with customers via phone, video, and email to troubleshoot issues, guide best practices, and ensure a high-quality user experience.
Key Responsibilities
- Provide front-line support for users of Oscar (Enterprise and Orion) and CodeOne, handling inquiries related to property management, accounting, billing, and operations.
- Diagnose and resolve application and configuration issues; escalate complex cases to Product, QA, or Development as needed.
- Use diagnostic tools, SQL queries, and system logs to troubleshoot technical issues (training provided).
- Document all support interactions, findings, and resolutions in the company’s CRM and ticketing systems.
- Identify patterns in customer inquiries and contribute to product or documentation improvements.
- Assist with user onboarding, configuration, and training for both platforms.
- Contribute to support documentation and internal knowledge bases.
- Collaborate with product management and engineering to improve customer satisfaction and reduce recurring issues.
Qualifications
Required:
- 2+ years in software support, customer success, or helpdesk roles (SaaS experience preferred).
- Familiarity with property management, hospitality, or accounting systems.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- Proven ability to manage multiple customer issues with professionalism.
- Experience with tools such as Zendesk, Freshdesk, Salesforce, or Intercom.
Preferred:
- Experience supporting on-prem, single and/or multi-tenant SaaS products.
- Exposure to the corporate housing, relocation, or real estate industries.
- Basic knowledge of relational databases (SQL) or technical troubleshooting.
- Familiarity with accounting workflows (GL, AR, AP, or financial reporting).
Why Join Software Answers
- Industry Leadership: Support innovative, domain-specific software used by leading corporate housing and relocation firms.
- Remote Flexibility: Work from anywhere in the U.S. within a collaborative support environment.
- Professional Growth: Gain cross-platform expertise across both Oscar and CodeOne.
- Collaborative Culture: Join a responsive, high-performing team focused on continuous improvement.
Compensation & Benefits
- Competitive salary commensurate with experience
- 401(k) with company matching
- Health, dental, and vision coverage
- Paid vacation, holidays, and sick time
- Remote work setup and onboarding support
Work Schedule
- Monday through Friday
- Flexibility for customer needs across time zones
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
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What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future.
We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com
What We Look For:
- Great enterprise software businesses that have dominant positions in niche markets
- We work with owners who are thinking about an exit today or further down the road
- We are flexible and can be creative when we find a business that is a good fit
- The businesses in the Banyan family all share a similar profile:
- Annual revenues in excess of $2M-$30M
- A high percentage of recurring revenue
- Positive operating margins and cash flow
- High customer retention and satisfaction
- Happy and committed employees
