The Role
Lead and manage a customer support team to deliver product support and excellent customer experience. Oversee operations (scheduling, timekeeping, performance management), hiring/onboarding, training and compliance, drive KPIs (service levels, productivity, response times, budget), maintain documentation and audits, and lead process-improvement projects while partnering cross-functionally to resolve issues.
Summary Generated by Built In
Work Flexibility: Hybrid or Onsite
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
This is a hybrid role located in Portage, MI. This role requires a hybrid schedule in office Monday-Wednesday.
What you will do:
- Lead team performance across quality, customer experience, order management, employee engagement, and product lifecycle initiatives.
- Manage team operations, including scheduling, timekeeping, performance reviews, coaching, and policy compliance.
- Foster a culture of teamwork, accountability, development, and employee engagement.
- Support recruiting, hiring, onboarding, and retention of temporary and permanent employees.
- Ensure team members are trained and compliant with all standard work instructions and processes.
- Drive achievement of key performance metrics, including customer experience, service levels, productivity, response times, and budget goals.
- Maintain training, documentation, audit, and continuous improvement standards.
- Lead and participate in process improvement and organizational projects.
- Partner cross-functionally with Sales, Sales Operations, Marketing, Quality, and Regulatory teams to resolve issues and improve outcomes.
- Deliver best-in-class customer service, product support, and operational excellence.
What you will need:
Required
- Bachelor’s degree or High School Diploma plus 6 years of customer support experience required in lieu of Bachelors degree.
- 2 years of proven people leadership experience.
- 2+ years of work experience.
Preferred
- SAP, JDE, CPQ, Service Max and Sales Force experience preferred
$64,400 - $94,400 USD Annual
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor's degree or High School Diploma plus 6 years of customer support experience in lieu of Bachelor's degree
- 2 years of proven people leadership experience
- 2+ years of work experience
- Hybrid schedule in office Monday-Wednesday (Portage, MI)
- Ability to travel up to 10%
- SAP experience
- JDE experience
- CPQ experience
- ServiceMax experience
- Salesforce experience
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
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The Company
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
