This is a remote position.
This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.
We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.
You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
- Answer customer’s questions and find solutions to meet their needs
- Communicate with customers and drivers via phone, text, chat, and email
- Maintain customer and driver satisfaction
- Report technical issues to the engineering team
- Report customer feedback to the management team
- Collaborate with other GoShare staff members
Requirements
Required Experience:
- Associate’s degree or above preferred, but not mandatory
- 1-2 years of experience in customer service preferred, but not mandatory
Skills/Qualifications:
- Excellent verbal and written communication skills
- Good problem-solving, analytical thinking capabilities, and exceptional attention to details
- Problem-solver
- Ability to listen
- Bilingual a plus
Skills Required
- Access to a quiet work environment, a smartphone, and a computer with reliable internet access
- Ability to work full-time; shifts may include nights and weekends
- Tech-savvy
- Excellent verbal and written communication skills
- Good problem-solving, analytical thinking, and attention to detail
- Ability to listen and provide empathetic customer service
- 1-2 years of customer service experience (preferred, not mandatory)
- Associate's degree or above (preferred, not mandatory)
- Bilingual (a plus)
- Applicants from listed US states are preferred (Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia)
What We Do
GoShare is one of America’s largest marketplaces for trucks, vans and delivery professionals offering more than 12,000 trucks and vans powered by local delivery pros and innovative technology. As an economic empowerment platform, GoShare enables thousands of entrepreneurs to manage their delivery business while providing critical delivery services to their local communities. GoShare has served more than 90,000 customers including small businesses, large enterprises and consumers. GoShare is currently accessible in 32 major metropolitan cities in the United States and growing fast. We use proprietary technology to connect people who want a seamless delivery or moving experience. GoShare is a licensed transportation broker with the department of transportation, DOT # 3222813. Our mission is to organize the world’s trucks to make them more accessible and useful. Our vision is to build the largest marketplace of trucks, vans & delivery professionals in the world. GoShare has offices in San Diego, CA and Fortaleza, Brazil. You can schedule your first delivery today with our award winning apps for iPhone and Android or on our website www.goshare.co. Our Delivery API is available for direct integrations with TMS, POS, eCommerce and more. Now available in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Houston, Indianapolis, Jacksonville, Las Vegas, Los Angeles, Louisville, Memphis, Miami, Minneapolis, Nashville, New Orleans, New York City, Orange County, Orlando, Philadelphia, Phoenix, Pittsburgh, Richmond, Sacramento, San Antonio, San Bernardino, San Diego, San Francisco Bay Area, Seattle, Tampa, Tucson, Virginia Beach, Washington DC, and parts of New Jersey. More cities coming soon!
