Customer Support Specialist

McSteen is Hiring!

McSteen is looking to add a Customer Support Specialist to our growing team serving clients throughout Ohio.

This position is based in our Wickliffe, Ohio office during the training period. Following successful completion of training and demonstrated job proficiency, employees may be eligible for a hybrid work schedule.

We are seeking a motivated, self-starting individual who is eager to learn, enjoys helping people, and wants to help build the best customer service experience in the surveying industry.

As a Customer Support Specialist, you will work closely with our Customer Support Team Lead and customer support team to assist clients, process orders, and support daily operations. In this role, you'll communicate with clients through both email and phone while working closely with teams across the organization to coordinate projects, solve problems, and deliver an exceptional customer experience.

Key Responsibilities:

• Respond to client questions and provide status updates via email and phone
• Assist with order processing and order management
• Assist with researching property information and collecting required project documentation
• Coordinate with internal departments to ensure timely project completion
• Support inspection-related communication and documentation, including reviewing inspection information and assisting with client updates and report delivery
• Assist with compiling, reviewing, and issuing final draw inspection reports in coordination with the Inspections Team Lead
• Maintain accurate records and documentation within company systems
• Provide exceptional customer service and help resolve client concerns professionally

You will work alongside a team of surveying professionals who are dedicated to delivering high-quality work and exceptional service. From our field crews and drafting department to our processing and sales teams, we value professionalism, teamwork, and continuous improvement.

What We Offer:

• Starting pay of $17.00 per hour
• Participation in annual bonus pool
• Competitive compensation
• Benefits package
• Casual work environment
• Opportunities for growth and advancement

Qualifications:

• High school diploma or equivalent
• Customer service experience preferred
• Some experience with the product or service to which the specialist will be assigned preferred
• Excellent communication skills with clients and coworkers
• Strong written communication skills
• Comfortable speaking with clients on the phone
• Comfortable working across multiple systems and learning new software quickly
• Strong organizational and multitasking abilities
• Detail-oriented and dependable
• Eager to learn and grow within the company
• Dedicated to providing an exceptional customer service experience

This is not a high-volume call center role; it requires strong attention to detail, accuracy in documentation, and the ability to manage multiple concurrent workflows.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

If you enjoy helping people, solving problems, and working as part of a supportive team, we'd love to hear from you!

If you are looking for a career and not merely a job – where your ideas are valued and you can make a difference – we are looking for you! We have a great retention rate due to our flexible work environment and the camaraderie amongst our staff.

We are an equal opportunity employer and value diversity at our company. We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.