Join ABC Fitness, the leading technology provider for the fitness industry!
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Customer Support Specialist, you will be responsible for supporting our diverse customer base primarily through email, live chat, and phone using our support platform, Zendesk. You will take ownership of customer support issues from the initial contact through to resolution.
The successful candidate will be an ambitious, customer-focused individual looking to kickstart a successful career in customer service while operating at a global level.
Provide excellent, easy-to-understand support through our various support channels.
Identify potential technical issues and report them to our Product team.
Communicate issue resolutions clearly and effectively to clients.
Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.
Build positive working relationships with our diverse customer base.
Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.
Demonstrate product capabilities and functionality.
Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.
Maintain and update customer details in our CRM.
A minimum of 1 year of experience in a fast-paced, customer-facing role.
Bilingual proficiency in English and Polish.
Excellent customer relationship management skills.
Strong empathy and the ability to genuinely understand customer challenges and pain points.
A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.
#LI-REMOTE
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, you pick when you want time off when it’s best for you!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
Medical/Dental/Vision coverage.
EAP – we get you help when you need it. Period.
Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
And more! – so many benefits we couldn’t even fit them all here!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- Minimum 1 year in a fast-paced, customer-facing role
- Bilingual proficiency in English and Polish
- Experience using Zendesk or similar support platform
- Experience maintaining and updating customer records in a CRM
- Excellent customer relationship management skills and strong empathy
- Experience providing support via email, live chat, and phone
- Ability to identify technical issues and communicate them to Product teams
- AI literacy and a growth mindset (willingness to learn/adapt with AI tools)
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
-
Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
-
Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
-
Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
Gallery
_0.png)
