Customer Support Specialist

Posted 2 Days Ago
Be an Early Applicant
3 Locations
Remote or Hybrid
Junior
Software
The Role
The Customer Support Specialist provides advanced deployment and technical support for cloud-native FN/GPON solutions, collaborating globally to ensure continuous service delivery during customer deployments.
Summary Generated by Built In

The role is responsible for delivering advanced deployment and technical support services for complex, cloud‑native FN/GPON solutions, supporting large‑scale network environments through remote and limited on‑site engagements, and collaborating with global teams to ensure reliable, 24x7 service delivery during customer deployments.

Responsibilities
  • Design, develop and maintain cloud‑native, microservices‑based applications for FN/GPON solutions.
  • Implement and manage CI/CD pipelines ensuring reliable and automated deployments.
  • Develop and integrate solutions using Netconf/YANG for next‑generation network management.
  • Work extensively in Linux environments for development, deployment and troubleshooting.
  • Build, deploy and operate containerized workloads using Kubernetes and Docker/containerd.
  • Integrate and manage open‑source components such as Kafka, RabbitMQ, Keycloak and MQTT/USP.
  • Collaborate with globally distributed teams and support customers across multiple time zones.
  • Perform root cause analysis and resolve complex issues with strong analytical and problem‑solving skills.
Qualifications

You Have:

  • Academic background in Telecommunications with 2+ years of relevant industry experience.
  • Strong programming skills in Python, Java, JavaScript and FTL.
  • Hands‑on experience with cloud platforms – AWS, Azure, GKE, RedHat OpenShift and Rancher.
  • In‑depth knowledge of Kubernetes, Docker, containerd and microservices architecture.
  • Solid understanding of GPON domain; exposure to Nokia FN products (SDAN, Home WiFi) is an advantage.
  • Experience working with databases and open‑source ecosystems.
  • Strong troubleshooting, analytical and problem‑solving capabilities.
  • Excellent communication skills, team‑player mindset and proficiency in English.

Skills Required

  • 2+ years of relevant industry experience
  • Strong programming skills in Python, Java, JavaScript and FTL
  • Hands-on experience with cloud platforms - AWS, Azure, GKE, RedHat OpenShift and Rancher
  • In-depth knowledge of Kubernetes, Docker, containerd and microservices architecture
  • Solid understanding of GPON domain; exposure to Nokia FN products is an advantage

Nokia Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.

  • Equity Value & Accessibility Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
  • Healthcare Strength Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
  • Parental & Family Support A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.

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The Company
Dallas, Texas
132,624 Employees

What We Do

At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.

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