ABOUT PRODUCTIVE
Productive’s aim is to provide agencies with a complete and real-time overview of their business.
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WHO ARE WE LOOKING FOR?
You might already have a perception of a typical call center / customer support role. Generally speaking, your job in Productive will look a little different.
Customers will ask for help with their daily business challenges, usually how to tackle various use cases with the help of Productive. Your role will be to efficiently manage these queries, as well as respond to praise and (unfortunately) occasional complaints through various communication channels. This will most frequently be in writing, through live chat, which is where you will spend majority of your time “talking” to customers.
Your mission (if you accept it) will revolve around three priorities:
- Customer support
- Testing out new Productive features and reporting issues to our Product team
- Collecting feature requests and feedback from customers
This role pays a salary range of:
- EUR 1,430 – 1,760 gross for an employment contract
Wanna take a peek into our platform? Check out a live demo of our resource planning module.
ABOUT THE JOB
Since we have customers from all over the world, we’re looking for someone with top-notch written and spoken English skills (seriously, this is a must).
DAY TO DAY RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Building sustainable relationships with customers through open and engaging communication
- Promptly responding to customer inquiries and providing product information
- Knowing our product inside out, so you’re able to answer all questions
- Handling customer complaints, providing appropriate solutions and alternatives within a given time frame, and following up to ensure resolution
- Communicating and coordinating with your colleagues as necessary
- Identifying and assessing customer needs to achieve satisfaction
- Providing feedback on the efficiency of customer support processes
- Helping with product testing and hunting down bugs (QA type of work)
WHAT’S IN IT FOR YOU
To get a better picture of what we can offer you, here are some of the perks:
- Competitive salary
- Your working hours are 10 AM - 6 PM Mon - Fri
- The chance to communicate your own ideas, bring them to life, and see them have a real impact on the company
- Working in a successful company that's growing and evolving every day
- Working with customers from all over the world
- Sharing your knowledge with others
- Subsidized car and motorbike parking, free bike parking
- Health checks paid in full
- Subsidized gym membership
- Summer Happy Fridays - a 4-day working week from Jul 1st-Sept 1st
Check out the other benefits of working at Productive here.
ABOUT YOU
Let’s See If We’re a Match
The ideal candidate for Productive is a Customer Support Specialist with 2+ years of experience.
If you recognize yourself in some of the following characteristics, we will be happy to meet you:
- Ideally, you have experience as a Customer Support Agent in a customer-facing company, or some support experience within an agency setting
- You have excellent (C1, C2) English communication skills, both written and verbal
- You have the ability to show empathy and stay calm when customers are stressed or upset
- You’re skilled at explaining complicated concepts in easy-to-understand terms
- Experience in software testing will be considered an advantage
- Taking ownership of your tasks
- Being proactive in solving customer issues
- Multitasking and managing your workload
This is the background we are generally looking for, but these criteria are not set in stone. We’ll consider all applicants.
How To Land This JobIf you think we can meet your expectations and you’re willing to share your experience and knowledge, you can apply using the application form below.
Please send us:
- A short cover letter explaining why you think you’d be a perfect fit for this job (.pdf)
- Your CV (.pdf)
If you have any questions, you can contact us by sending an email to [email protected].
***Only applicants with knowledge of Croatian/Serbian/Bosnian will be considered for this position.
What We Do
Productive is an all-in-one platform designed for agencies, consultancies, and professional service businesses. Manage your sales, budgeting, resource planning, project management, reporting, and billing—all in one place.
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