HappyRobot is the AI-native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real-time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission-critical operations with true autonomy.
Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial-scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high-value tasks.
You can learn more about our vision in our Manifesto. HappyRobot has raised $62M to date, including our most recent $44M Series B in September 2025. Our investors include Y Combinator (YC), Andreessen Horowitz (a16z), and Base10—partners who believe in our mission to redefine how enterprises operate. We’re channeling this investment into building a world-class team: people with relentless drive, sharp problem-solving skills, and the passion to push limits in a fast-paced, high-intensity environment. If this resonates, you belong at HappyRobot.
About the Role
As a Customer Support Engineer, youʼll be on the front lines of our customer
experience. Youʼll work directly with customers to quickly triage issues, debug
problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.
This role is a hybrid between technical support and customer engineering: youʼll
diagnose issues, design and test quick solutions, and collaborate closely with both
engineering and product teams to make our platform even stronger.
Youʼll also apply prompt engineering skills to help customers fine-tune their AI
workers, ensuring accuracy, reliability, and speed across real-world logistics
workflows.
This role is ideal for someone with strong technical fundamentals who wants to
grow into a more senior customer engineering or product-facing position over
time.
Tech Profile
Comfortable Full-Stack: Python, React, TypeScript, Node.js.
Experience managing APIs and integrations with third-party systems.
Some exposure to infrastructure and cloud deployments.
Familiarity with LLM prompting and tuning of voices/transcribers; eager to
experiment and iterate.Strong debugging and problem-solving skills — quick at identifying the root
cause of issues.
Excellent written and verbal communication skills in English — able to explain
technical concepts clearly to non-technical stakeholders.Strong ability to triage, prioritize, and resolve issues independently under
tight deadlines.Curiosity and adaptability: you can learn customer workflows quickly and
propose solutions.Self-starter mindset — comfortable working independently, with a bias toward
action.Passion for delivering outstanding customer experiences.
High-Growth Startup: Backed by a16z and YC, on track for eight-figure ARR
Ownership & Autonomy: Take on real responsibility, with room to grow fast.
Compensation & Benefits: Competitive salary + equity, with healthcare,
dental, and vision.Learn from the Best: Work alongside a world-class team of engineers,
operators, and builders.Impact: Help redefine how the logistics industry communicates.
Extreme Ownership — We fix whatʼs broken, no excuses.
Craftsmanship — Details matter; we sweat them.
We are “majosˮ — Be kind, genuine, and collaborative.
Urgency with Focus — Move fast, but in the right direction.
Talent Density — Work with A-players who raise the bar.
First-Principles Thinking — Reimagine problems from the ground up.
Top Skills
What We Do
HappyRobot's AI workers conduct communication-based tasks like emails, messages, or phone calls. Our focus is in logistics and supply chain which means our AI workers are mostly handling the operations of moving freight including sales, track & trace, accounting, and support. These tasks don’t end in a conversation - we’re also extracting valuable data and leveraging that data for things like targeting prospects or understanding pricing and demand in an all-in-one control panel for your business.
HappyRobot's platform was built as a developer tool, so although we’re experts in common logistics use cases, any custom workflow can be built. If your team is spending time sending emails or making calls, we can automate that workflow by giving AI access to the right data and good instructions.
Backed by a16z and YC, we recently closed our Series A and are scaling rapidly. If you're excited about transforming an industry that represents over 10% of global GDP & impacting the speed & cost of access to goods all over the world, join us!
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