FULL-TIME / 100% Remote / Schedule: 11-7 Central Timezone or 12-8 Eastern Timezone
We can consider candidates in TX, GA, NC, NH, MA, MN, RI, MI, FL
Customer Success Specialist
Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice.
AllBooked by Skedda is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team.
Role overview
- Centers around a PhD-level understanding of our product
- Being curious about customers’ unique space scheduling scenarios
- Collecting and reporting feedback to assist with product development decisions
- Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
- Answering questions via email/chat/video/phone from prospective and existing customers about our product
- Helping customers find solutions to their unique scheduling scenarios
- Providing customers with product demos via video link
- Updating internal product collateral (knowledge base, etc.)
About You
- You’re a strong verbal and written communicator
- You’re a systems thinker who can help bring clarity to complex ideas
- You keep customer needs top of mind during your design and decision-making process
- You can balance a pragmatic problem-solving approach with a strong attention to detail
- You welcome feedback to improve your skills and work
- You take initiative and work with a healthy sense of urgency
Skills & Experience
- This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
- Demonstrate outstanding written and verbal communication in English
- Have a friendly, engaging, and professional manner
- Strong interest in technology/SaaS products
- Have experience in customer/client interaction
- Motivated to help customers get the most out of our product
- Highly organized, with attention to detail
- Bonus: Spanish language skills
Benefits
- Competitive salary, benefits package, and paid time off
- Flexible schedule
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create momentum every day
- Tackle hard problems
- Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
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What We Do
Our passion is to tackle real-world hybrid work challenges globally. We are building the easiest, user-friendly, customizable space-booking system available.
Skedda is a leading hybrid workplace experience platform, serving over 12,000 customers and nearly two million users, including Siemens, Mercedes-Benz, Harvard University, and Krispy Kreme.
We are a key player in defining the future of work, helping businesses design meaningful, seamless, fully-integrated employee experiences in the hybrid workplace.
Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, utilization reports and analytics, as well as integrations with key workplace tools like Microsoft365 and Google Workspace.
Skedda is the winner of multiple G2 awards, including 2022 ‘Easiest to Use’ and ‘Most Likely to Recommend,’ and landed a spot on G2’s Top 50 Office Products of 2023.
Why Work With Us
In 2013, Skedda was crafted with a singular focus: to create the most intuitive space-booking solution on the market. A product that would cater to a wide range of user types and that was completely customer focused. Every decision we make is driven by our goal to make the product more valuable for our customers.
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