Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market.
We are pleased to announce an Internal/External vacancy for Customer Support Specialist position.
Job Description- To monitor multiple ticket dashboards;
- To handle end users’ queries on incoming and ensure prompt response;
- To coordinate with other departments, operators, users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;
- To sustain discipline in the tickets;
- To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
- To communicate with operators and handle incoming requests via e-mail and systems trained;
- To perform initial technical game logs investigation basing on the information in Evolution systems;
- To mediate between Technical Department and operators and to keep operators informed about any service irregularities;
- To provide resolutions of the investigated cases to the operators.
- Secondary education;
- For External Candidates 1 year of experience in the Customer Support/Experience field, with a background in customer communication
- For Internal Candidates 6 Months work experience as the Live support specialist; 1 year work experience for Chat Moderators;
- Full Professional Proficiency in English;
- Experience with standard software applications, including MS Office, Windows, etc;
- The ability to accurately fulfil the direct management orders and work tasks;
- The ability to work in a team;
- The ability to work in shifts (including night);
- Detail-oriented;
- Customer-oriented;
- Good communication skills;
- Problem solving skills;
If you are interested, please apply by adding your CV in English until November 4, 2025.
The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.
Top Skills
What We Do
Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.
Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.
The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.
Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds.
Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy
Followers must be 18+.
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Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.
