Be an Early Applicant
DearDoc helps private practice doctors grow their business through technology.
The Role
The Customer Support Specialist will act as a liaison for customers, providing timely responses and resolving inquiries through various communication channels, while documenting issues and collaborating with internal teams.
Summary Generated by Built In
Who we are...
Great Places to work 2022 and 2023
DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
Location: Remote, Mexico
**All resumes must be submitted In English to be considered**
Must exhibit excellent English and Spanish language communication skills, both in written and oral form. (bilingual)
Salary: 20,000 MXN Monthly
Benefits
- Unlimited PTO
- 11 Paid Holidays
- Annual Week off For the Holidays
- Medical Insurance fully covered by Employer
Responsibilities
- Function as the customer-product team liaison, escalating complex cases efficiently
- Accurately document all case-related information in the support system
- Provide timely updates to customers and stakeholders
- Respond to customers within defined SLAs
- Drive customer satisfaction through timely and effective support
- Take ownership of Tier I inbound support inquiries across phone, email, chat, and internal channels
- Communicate with customers clearly and professionally at all times
- Identify, validate, and escalate product bugs and Tier II-level issues as needed
- Serve as a customer advocate to ensure their needs and concerns are addressed
- Collaborate cross-functionally with internal teams to drive resolution
- Report recurring issues, critical incidents, and improvement opportunities to leadership
- Identify, validate, and escalate product bugs and product specific requests for Product Specialist
Key Qualifications
- Bilingual proficiency in English and Spanish (written and oral).
- Proven remote troubleshooting and multichannel support experience (phone, email, chat, forums).
- Strong empathy and emotional intelligence in customer interactions.
- Effective multitasking, organization, and time management skills.
- Dynamic and logical thinker.
- Team-oriented with relationship-building skills.
- Constructive conflict resolution and customer recovery ability.
- Positive, polite, confident, and customer satisfaction driven.
- Adaptable to change and resilient.
- Technical support knowledge.
- Detail-oriented with the capacity to manage multiple tasks and projects.
- Able to solve issues by identifying and addressing the root cause.
We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!
Instagram
LinkedIn
Great Places to work 2022 and 2023
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
DearDoc is an innovative, technology driven, growth management platform for doctors. We focus on supporting small to medium sized private medical practices grow and serve their client base through our various internet based products. We pride ourselves on providing top tier products and services that create real results for our 4,500+ and growing customer base.
Why Work With Us
DearDoc stands out for its commitment to employee well-being. We offer flexible work arrangements, prioritize work-life balance, and provide opportunities for growth. We foster a diverse and inclusive environment, making it an ideal place to work for those seeking a supportive and innovative workplace culture.
Gallery
