Customer Support Specialist

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBle is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellency and sincerity. 

We are looking for a Customer Support Specialist to guide our customers and support them through their journey with us. This person will be the first point of contact for our clients and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings.. 

Want to make a real impact? Click here and find out how!

Click here to learn more about accessiBe's #companyculture

What will you do:

• Manages assigned Enterprise accounts and oversees support cases through chat and email
• Work closely with the Tier 2 support to help resolve in-depth technical issues 
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines. 
• Grow existing customer accounts through exceptional customer service and effective sales techniques 

• 1-2 years of Customer Service experience
• Experience working with inbound inquiries, customer retention and inside sales preferred. 
• Participates in customers meetings (phone or Zoom)
• Experience working with chat and ticketing systems such as Intercom/Zendesk is a plus
• Demonstrated ability to prioritize tasks and manage time efficiently
• Computer skills in various software and web-based applications