Customer Support Specialist

Sorry, this job was removed at 12:14 a.m. (CST) on Saturday, Sep 06, 2025
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Perth, Western Australia, AUS
In-Office
Information Technology • Other • Biotech
The Role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem’s focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges. 

The Role:

  • Assist with technical selections and product configuration
  • Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
  • Manage purchase orders from receipt through to delivery
  • Provide order status updates and follow up on any delays
  • Build relationships with our customers 
  • Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction. 

About you:

  • Excellent interpersonal skills with the ability to successfully communicate with customers
  • A strong technical aptitude is highly desired 
  • Willing to learn and grow with the business 
  • Resourcefulness, creativity and a continuous improvement mindset
  • Strong collaboration skills, working as a team 
  • Demonstrated problem-solving capability
  • Competency in using ERPs, CRM software and other applications

If you’re ready to launch your sales career in the water industry APPLY NOW!

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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The Company
HQ: Rye Brook, NY
10,001 Employees

What We Do

Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

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