The Role
ABOUT BURGA
From a 7m² flat with just one printer in 2015 to a global powerhouse with 2.5+ million customers, 8+ million products sold, and revenue of over 80 million in 2024, BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more.
We're trying to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily.
With unicorn ambitions and 250+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules.
ABOUT THE POSITION
Customer support specialist at BURGA is more than just a title—it’s a front-row seat to the evolution of a brand that’s taking the world by storm. You'll be at the heart of an extremely versatile and fast-paced environment, where new collections, campaigns, and product launches will keep you sharp and excited.
Your Role: Collaborate with a passionate team to provide exceptional customer support, assist with order inquiries, and offer product guidance. You’ll also help identify recurring customer concerns and work with internal teams to improve the overall experience.
WHAT YOU’LL DO
- Collaborate with a team of passionate professionals, all driven by a shared love for fashion and creativity.
- Provide exceptional support to customers via email, ensuring timely and effective resolutions.
- Assist with order inquiries, product information, and troubleshooting customer issues.
- Maintain a deep understanding of our products to provide accurate and helpful guidance.
- Recognize recurring customer concerns and collaborate with internal teams to refine processes and enhance the overall experience.
WHAT WE’RE LOOKING FOR
- Strong written communication and a customer-focused approach.
- A proactive mindset with the ability to resolve customer issues effectively.
- Willingness to learn and adapt to new tools and processes.
- A passion for helping others and ensuring a positive customer experience.
- A track record of customer retention and process improvement.
- Familiarity with CRM tools and customer service experience in e-commerce or retail is a plus.
SALARY: starting at 1096 EUR/Month GROSS.
EXTRA SWEETENERS
Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Summer Fest and Christmas parties.
Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity.
Invest in Your Growth: Point us to any event, course, book, or mentor that will boost your skills, and we'll take care of it. Your growth is our priority.
Birthday Treat: Enjoy a free day off on your birthday.
Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products—perks of being part of our team.
Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months)
Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations.
Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. Your work, your way.
You’re just one click away from starting your dream career at BURGA.
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The Company
What We Do
Burga is a rapidly growing DTC e-commerce brand seeking to conquer the fashion accessories industry by creating the most gorgeous designs you have ever seen. Founded 6 years ago, we grew from a couple to now 100+ person family in Lithuania. Now we are looking to broaden our team with remote specialists around the globe. Hello, is it you we are looking for?
