The Role
Make Work Better Every Day
Quantum Workplace, an HR technology provider, equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee, team, and business success.
Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.
Check out our 2024 Employee Engagement Survey Results (yes, we use our own software):
· 97% response rate
· 82% overall favorability
· 96% favorable on the item "I feel accepted by my immediate coworkers"
Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!
As a Customer Support Specialist at Quantum Workplace, you will play a crucial role in ensuring our customers have a seamless and exceptional experience while using our software. You will work directly with our existing customers to provide technical support and answer questions via phone, email, and chat, while also delivering value and training on our software. We are looking for a confident and empathetic communicator who is tech-proficient, a quick learner, and dedicated to delivering top-notch customer service.
You will:
- Respond to incoming customer emails, calls, and chats regarding survey access, system functionality, and general customer concerns.
- Resolve problems by clarifying the customer's question, determining the cause of the problem, and arriving at the best solution.
- Work with internal teams to stay updated on product and process knowledge and be informed of any changes.
- Generate interest in system features or services and connect customers with the Customer Success or Sales team when appropriate.
- Guide customers to support them in maximizing their usage of our tools.
- Support the development of help documents to train customers on how to properly use our tools.
- Identify trends in customer questions and problems to recommend enhancements.
About you:
You are a confident communicator who excels at providing clear and concise solutions, both over the phone and through written communication. Whether troubleshooting a technical issue or guiding a customer through a process, you can break down complex information in a way that is easy to understand.
You are an independent learner with an insatiable curiosity. You crave a deep understanding of our platform solutions and take the initiative to ask thoughtful questions. Your drive to continuously learn ensures you stay ahead of product updates and best practices.
You have a natural sense of empathy and genuinely enjoy helping others. You serve customers with patience and kindness, always striving to create a positive experience. Your ability to put yourself in the customer’s shoes allows you to anticipate their needs and provide solutions that make an impact.
You are tech-savvy and confident navigating modern web and mobile applications. While you don’t need to be an engineer, you have the technical aptitude to quickly grasp how software works and effectively guide customers through its features.
You are a team player who understands that exceptional customer service builds loyalty and long-term relationships. You thrive in a collaborative environment and recognize that great customer experiences contribute to the success of the entire company.
You have 1–2 years of professional experience in a similar role and are eager to grow with a company that values customer success, innovation, and teamwork.
Why Quantum Workplace?
At Quantum Workplace, we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values— check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.
We care for our Qwirks and their families
· Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
· Dental & Vision: We cover 100% of premiums for employees
· 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
· Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.
We seek to belong
· Employee-led Council works to create a more inclusive workplace
· No dress code - wear what makes you feel confident - BE YOU!
We invest in wellness and development
· Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
· Our Omaha office has an on-site fitness center - free for Qwirk use
· Monthly manager-employee lunches for goal planning and development
· Zoo membership to your closest zoo
· Remote work stipend for 100% remote Qwirks
At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at [email protected] or 402-415-8302.
We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.
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The Company
What We Do
Quantum Workplace provides an all-in-one employee engagement software that makes managers the central drivers of workplace culture.
