Founded in 2016, Lusha grew from a bootstrapped startup to a $1.5B unicorn, backed by $245M in investments and trusted by sales teams at Google, Zendesk, and Yotpo.
Lusha is an AI-powered sales intelligence platform, changing the B2B sales experience with a new approach called Sales Streaming. Allowing salespeople to spend most of their time selling instead of wasting time and effort on manual prospecting.
With 1.5M+ users, 200M+ contacts, and 40K new signups every month, we’re the engine behind modern GTM teams. And we’re just getting started.
We’re looking for a talented and dedicated Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for our customers, delivering a personalized and informative support experience by leveraging your deep knowledge of our products.
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain.
What will you be responsible for?
- Serving as the first point of contact for customers' inquiries or technical issues with our products or services via live chat and email.
- Resolving basic and complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills.
- Reviewing output from our Support Bot, optimize responses and generate new ones.
- Collaborating with Support, CSM, Sales, and other departments.
- Identifying and analyzing customer pain points, feature requests, or other feedback to share with our Product and Engineering teams.
- Monitoring Jira reports and team communications to enhance service quality and uphold high standards.
- Identifying and escalating complex technical issues to our Solution Engineers.
- Maintaining a positive and professional attitude when interacting with customers ensures a flawless customer experience.
Here’s what we need from you
- 1-3 years of experience in technical support or customer service role
- Experience with Jira
- Availability to work Monday - Friday
- Fluent English and high-level Hebrew
- Exceptional communication and presentation skills
- A star in investigating unexpected technical issues and determining the cause
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Proactive mindset
- Ability to work under pressure
- Customers obsessed with a “can do” approach
- A quick learner and adaptable
- Willingness to work in a fast-paced environment
- AI-savvy: comfortable working with AI tools and staying ahead of emerging trends
We’re dreamers, innovators, and learners, driven by simplicity, collaboration, and trust.
At Lusha, your work matters. Your voice is heard. And your growth is part of our growth.
Ready to join us? Let’s build the future of sales, together.
Requirements
None
Similar Jobs
What We Do
At Lusha, we're building a future where every B2B sales professional is equipped with the data they need to succeed. Founded in 2016 by Assaf Eisenstein and Yoni Tserruya, our mission is to organize the world's business data while empowering our customers to uncover relevant revenue and growth opportunities. We're proudly GDPR compliant and maintain a globally compliant database.
With a staggering reach of 1 million users and a database boasting over 200 million entries, including 45 million direct contacts in North America, 50 million enterprise and SMB business profiles, and 21 million GDPR-compliant European contacts, Lusha stands as an indispensable resource in the B2B landscape. Our community has surged to over 670,000 sales professionals and 223,000 sales organizations, proudly showcasing partners such as Zendesk, Google, and Yotpo.
With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. Starting as a profitable bootstrap company and surviving solely on profits for 4.5 years, our journey is a testament to our commitment to innovation and the iconic brand we've become, continuously setting new standards in the industry.
In total, Lusha has 300 employees globally in two sites—Tel Aviv and Boston. Our teams are the driving force behind everything we do, dedicated not only to meeting but exceeding our customers' needs. We understand the importance of connection, fostering a collaborative environment where every employee contributes to our success.
Your voice matters, your ideas count, and together, we'll thrive.
Join us on this journey to revolutionize B2B sales. Let's grow better together.
Why Work With Us
Welcome to Lusha, where culture isn't a label—it's our DNA. Dream-driven creators, user-centric innovators, and relentless learners, we thrive on simplicity, collaboration, and trust.
Join us in shaping a company we're proud of—one where every voice matters and dreams fuel our journey.
Gallery
