Customer Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Arryved Inc., part of the Fullsteam organization, is a Boulder-based company specializing in Point-of-Sale, brewery production ERP and other software for the craft beverage industry. You've probably seen our system in use at some of the best craft breweries, distilleries, cideries, taprooms, music venues and other iconic gathering spots—we are the largest POS focused on the Craft Beverage industry operating in all 50 states. We believe we work in the coolest industry on the planet and we love our customers. At our core, we use software to build excellent customer experiences on both sides of the counter, from being the central hub of the restaurant/taproom and back-of-house, to online sales and mobile guest experiences allowing guests to order and pay from their phones. We believe that nothing is worth doing unless it aligns with your customer experience and is done right.

At Arryved we are committed to creating a safe space, and to ensuring opportunities for success for all employees equally. We recognize that diversity makes us stronger, and we commit to creating a respectful working environment where all voices are invited and heard.

We are seeking a passionate and tech-savvy Customer Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches. Ideal candidates will have strong communication and problem-solving skills, the ability to manage multiple priorities, and experience in a taproom or restaurant setting. They should be adaptable, self-driven, and ready to work odd hours. Experience with various operating systems and POS systems is a plus, but training is available for the right candidate.

Primary Responsibilities:

• On-call responsiveness to support inquiries, both virtually and in-person
• Managing, maintaining, and troubleshooting hardware and software across sites
• Setting up and installing hardware
• Inputting data for client sites
• New customer launch support
• Public speaking skills / leading training sessions
• Managing multiple projects simultaneously
• Researching alternative solutions for problems as they appear
• Creating templates to make communication more efficient
• Communicating technical details to users in layman’s terms
• Constantly seeking to improve
• Able to travel <10%
• Able to embrace new responsibilities

Primary Qualifications:

• Comfortable learning new tools and technology
• Can communicate clearly and precisely, both verbally and in writing
• Determination to investigate and solve hard problems
• Self-driven, can operate independently, and respond to unexpected situations with confidence
• Strong critical thinking skills
• Able to manage multiple competing priorities
• Develop and maintain outstanding customer relationships
• Adaptable and creative
• Ability to work “on call” and odd hours, including evenings and weekends

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.