Customer Support Specialist

ChampionX has an immediate need for a Customer Support Specialist for Windrock located in Knoxville, TN. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What's in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
• Comprehensive benefits package that includes medical, dental, vision, 401(k) company matching and more!

What You Will Do:

The Customer Support Specialist will serve as a point of contact for all customer issues on a variety of Windrock products. This position will provide technical phone, internet, and email support.

• Provide technical assistance to customers for Windrock's product line
• Provide remote customer support for troubleshooting issues on all Windrock's product line
• Maintain detailed records of customer complaints and provide reports to management on customer issues
• Interface with repair and engineering personnel regarding customer issues
• Assist in the testing and inspection of repaired equipment
• Applies developing technology knowledge of reciprocating engine and compressor principles and practices to assigned tasks
• Contributes to a work group, works well with other engineering and technical team members
• Contribute to the departments continuous improvement culture
• Articulate value story, technology and product positioning to both business and technical users
• Maintain expert level of product and application knowledge with regard to automation products
• Work safely and conduct business at all times in accordance with the ChampionX Code of Conduct
• Other duties as assigned

Minimum Qualifications:

• 2 year technical degree or equivalent experience in the oil and gas industry
• 1 year experience in the reciprocating/rotating equipment segment
• Strong mechanical aptitude
• Excellent time management
• Excellent communication skills that convey conviction and depth in our value proposition
• Desire to drive change and evangelize new technologies
• Passion for post-sales customer success
• Team collaborator with strong work ethic and ability to enthusiastically represent the company.
• Immigration sponsorship not offered for this role

Preferred Qualifications:

• Knowledge of Oil and Gas industry

Physical Demands

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers, to pick, feel and/or inspect material. Employee would also reach with hands and arms as needed.
• Some work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work normally is executed in an office or in a cubicle space equipped with a telephone and computer.
• Role is deemed safety sensitive and may be subject to employer or customer drug testing.

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.