Snap! Mobile company image
Snap! Mobile
USA
+2 more
Remote
View Profile
Jobs//Remote//Customer Success//

Customer Support Specialist

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Snap! Mobile, Inc: 

 

Snap! Mobile is the essential technology platform for school athletics and activities. To date, Snap! Raise, our industry-leading fundraising solution, has raised more than $700 million dollars for over 100,000 groups and teams through over 12.5 million participants and donors. In addition to the Snap! Raise fundraising platform, Snap! Mobile further supports schools, groups, and teams with its other solutions: FanX (communication and fan engagement in a custom app), Snap! Spend (full-service money management), Snap! Store (year-round access to spirit wear), Snap! Manage (integrated scheduling, rostering, and registration), Snap! Insights (dashboard for custom financial reporting and fundraising oversight), and Snap! Sponsor (marketplace for local sponsors).

Snap! Mobile is looking for a stellar remote Customer Support Specialist to join our Revenue Operations team.  This is a critical role at Snap! as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform.  Daily tasks include answering incoming phone calls, resolving incoming issues via email or phone, working with our internal and 3rd party manufacturers on order issues, and proactively engaging users when issues arise.  Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap! Employees. 

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while able to think quickly under pressure.

This is an hourly full-time, remote position. We are looking to fill the 11AM - 8PM CST schedule and are open to any location in the continental United States as long as the candidate is willing to work within the hours defined above. 

Responsibilities: 

  • Resolve customer inquiries in a timely fashion and within SLAs
  • Take ownership of customers issues and follow problems through to resolution
  • Work with the Snap! Store supply chain, 3rd party manufacturer, sales and operations teams to troubleshoot customer issues
  • Able to set and meet deadlines per internal and external customer expectations
  • Help drive continuous improvement of our business systems and processes
  • Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more
  • Proactively reach out to customers when issues are identified
  • Tag and catalogue issues appropriately utilizing our internal ticketing tool

What we are looking for in you:

  • High School Diploma required
  • Actively pursuing or bachelor’s degree Preferred
  • Ecommerce experience preferred
  • Experience in Customer Service
  • Strong Communication Skills
  • Positive Attitude
  • Comfortable in working from home and achieving all Service-Level Agreements
  • Fast Learner – eager to take initiative
  • Hard Working and Determined
  • Preferred experience with: Zendesk, and Hubspot (or similar CRM). 

Compensation: Determined by level of experience $18-$20 per hour. 

 
Snap! Mobile is proud to offer the following benefits:    

  • Medical, Dental, Vision     
  • 401K with a 4% match from the company     
  • 13 paid holidays    

CA Residents click here for privacy policy

We use E-verify to onboard new hires. Please click here to learn more. 

See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Dallas-Fort Worth, TX
Seattle, WA
Erik Anderson
VP of Enterprise Sales
EXPANDING WITH EASE
Keeping the customer in mind increases team confidence
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
I trust my team implicitly but don’t expect perfection. In turn, we’re able to learn from the wins and losses and continuously refine our approach as we evolve.
Tyler Palmer
Senior Product Manager
A TEAM-FIRST MENTALITY
Learning, growing and succeeding — together
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Snap! has the leadership in place to help employees develop in every department.
Erin Meek
Senior Manager of Events and Projects
RELISHING IN REMOTE CULTURE
Putting PEP in every employee’s step
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Many of the initiatives and events that we host are ideas suggested from our employees. We encourage anyone to reach out to the PEP team and work with them to implement their beneficial ideas.

What are Snap! Mobile Perks + Benefits

Snap! Mobile Benefits Overview

At Snap! Mobile, we are proud to offer unlimited paid time off, 401K with a company match, 13 paid holidays, maternity and paternity leave benefits and company-paid life insurance.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Day off for your birthday
President's club
Employee awards
Flexible work schedule
Remote work program
Snap! Raise allows employees to take advantage of remote work programs at their manager's discretion.
Diversity
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Medical and dependent care costs can pile up. We provide an opportunity to save on those expenses by taking advantage of pre-tax benefits with a Flexible Spending Account!
Disability insurance
Dental insurance
Snap! Raise offers dental coverage for our employees and their families through Guardian, covering 100% of the cost of preventative care, including x-rays.
Vision insurance
Snap! Raise offers vision benefits for our employees and their families through VSP Vision Care to help our employees get the most out of their vision care and have lower out-of-pocket costs.
Health insurance
Snap! Raise Medical Benefits are available through Cigna for Employees, their Children, and their Spouse/ Domestic Partner. Benefits begin after 6 days of employment.
Life insurance
Snap! Raise provides Basic Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance to our employees through Guardian.
Wellness programs
Team workouts
Mental health benefits
Free account to headspace app
Financial & Retirement
401(K)
401(K) matching
Our 401k plan provides the opportunity to save for retirement on a tax- advantaged basis with 4% matching from the employer, starting on the first of the month after 90 days of employment.
Company equity
Snap! Raise offers stock options beginning at 6 months of employment through our employee profit-sharing program. This program includes vesting over a four-year period.
Child Care & Parental Leave
Generous parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Professional Development
Job training & conferences
Snap! Raise offers employee development efforts within a wide range of professional training programs, including job-specific, management and leadership development.
Lunch and learns
Snap! Raise hosts lunch and learn meetings as part of our Wellness Program. These events happen once per quarter.
Promote from within
Customized development tracks
View full list of perks + benefits
Photo Gallery

More Jobs at Snap! Mobile

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Snap! MobileFind similar jobs like this