At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Operation Manager__
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: hybrid
This role is contributing to the PG 4094/MO/MOSE/Customer Operation in Jakarta and Surabaya.
You will be mainly accountable for:
- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
You will join a dynamic and high performing team, where you will be able to thrive.
Qualifications for the role
- Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.
- Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.
- Working knowledge of ERP systems, preferably SAP.
- Proactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders. Good teamwork, accountability, and customer-oriented mindset.
- Ability to identify potential risks, resolve issues efficiently, and support effective decision-making.
- Fluent in English and Bahasa Indonesia, both written and spoken.
More about us
ABB Motion Service (MOSE) is part of ABB's Motion Business Area, a global leader in motors, drives, and lifecycle services. We help customers across a wide range of industries improve reliability, productivity, energy efficiency, and sustainability through innovative service solutions and technical expertise. Our Customer Support team plays a critical role in delivering seamless customer experiences by managing order execution, coordinating with internal stakeholders, and supporting the efficient delivery of service solutions to our customers.
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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor's degree in Business Administration, Engineering, Marketing, Finance, or a related field
- Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function
- Working knowledge of ERP systems, preferably SAP
- Strong proactive communication and coordination skills across sales, service, operations, and customer stakeholders
- Teamwork, accountability, and customer-oriented mindset
- Ability to identify risks, resolve issues efficiently, and support decision-making
- Fluency in English and Bahasa Indonesia, written and spoken
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
