About the Role
As a Customer Support Specialist, you’ll be one of the key points of contact for our clients, helping them navigate the PRNEWS.IO platform and ensuring they receive a smooth and reliable customer experience.
You’ll respond to customer questions, troubleshoot issues, help resolve problems and work closely with Sales, Customer Success and Marketing teams to make sure customer needs are addressed effectively.
This is a great opportunity for someone who enjoys working with people, solving problems and learning about digital products in a fast-moving international environment.
What you’ll do
- Respond to customer questions and requests through chat, email, calls and other channels.
- Help clients navigate the PRNEWS.IO platform and get the most value from our services.
- Troubleshoot customer issues and find clear, practical solutions.
- Ensure customer requests are handled accurately and within agreed response times.
- Identify recurring questions and issues and contribute to improving our FAQ and knowledge base.
- Track customer feedback and share common pain points and insights with the wider team.
- Work closely with Sales, Customer Success, Marketing and other teams to resolve customer issues and improve the overall experience.
- Contribute to improving support processes, tools and ways of working.
- Work towards agreed customer support KPIs and service standards.
What we’re looking for
- 1–2 years of experience in Customer Support, Customer Service or a similar client-facing role.
- Experience with digital products, online advertising, SaaS or other digital services is a plus.
- Strong written and verbal communication skills and confidence communicating with customers across different channels.
- Strong English, both written and spoken. Additional languages are a plus.
- A calm, patient and solution-oriented approach to customer problems.
- Ability to stay organised and handle multiple requests and priorities.
- A proactive mindset — you look for ways to solve problems and improve processes, rather than simply answering questions.
- Curiosity and willingness to learn about PR, media, digital marketing and new technologies.
- Flexibility and a positive attitude in a fast-changing international environment.
What we offer
- Starting base compensation of $750, with the opportunity to earn up to $1,050 once the performance-based bonus system is applied.
- Remote work and flexibility.
- An international team with diverse backgrounds and markets.
- Opportunities for professional development and career growth.
- A role where your ideas and customer insights can directly improve our product and processes.
- Employee referral programme.
- Paid annual leave.
- A supportive and collaborative working environment.
Interested in joining PRNEWS.IO?
If you enjoy helping people, solving problems and working with digital products, we’d love to hear from you!
Skills Required
- 1-2 years of experience in Customer Support, Customer Service, or a similar client-facing role
- Strong written and verbal communication skills
- Strong English proficiency, written and spoken
- Calm, patient, and solution-oriented approach to customer problems
- Ability to stay organized and manage multiple requests and priorities
- Proactive mindset focused on problem-solving and process improvement
- Flexibility and a positive attitude in a fast-changing international environment
- Experience with digital products, online advertising, SaaS, or other digital services
- Additional language proficiency
- Curiosity and willingness to learn about PR, media, digital marketing, and new technologies
What We Do
What is PRNEWS.IO? PRNEWS.IO is the world’s largest marketplace for publishing sponsored content across digital media. Think of it as an Amazon for press mentions, PR, and SEO articles with high-quality backlinks included. PRNEWS.IO allows you to publish articles on over 100,000 media sources in 96 countries. With user-friendly filters, you can easily find the right media that aligns with your target audience, SEO metrics, and budget. Once you find your ideal match, you can get your content published quickly. This all-in-one platform saves you both time and money by consolidating all your PR needs under one roof. No more juggling between comparison tools or dealing with multiple publishers. With PRNEWS.IO, you’re in control of a powerful PR tool that takes you where you need to go, with ease. There's no subscription or long-term commitment required. The platform operates as a marketplace, so you choose what to buy and when. There are no minimum order requirements and no hidden fees. PRNEWS.IO offers multiple payment options to suit your needs: Bank transfer -Credit/debit card -Bitpay -USDT TRC 20 Invoices for any payment method can be found in your account's transaction history. Please note that all prices in the catalog are set by the publishers. PRNEWS.IO adds a 15% service fee on top of publisher costs. This fee covers order processing, workflow management, media database updates, site data aggregation (traffic, SEO, etc.), and access to our technical support. Who writes the content? If you have your copywriters, you’re welcome to use your content but make sure it complies with the publisher’s content requirements listed on each site description. Don’t want to worry about content writing? Simply select the “Writing Services” option for each website, and our professional writers will handle it for you.
