Join ABC Fitness, the leading technology provider for the fitness industry!
As a Customer Support Specialist you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution.
The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level.
What You'll Do
Provide excellent, easy-to-understand support through our various support channels.
Identify potential technical issues and report them to our Product team.
Communicate issue resolutions clearly and effectively to clients.
Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.
Build positive working relationships with our diverse customer base.
Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.
Demonstrate product capabilities and functionality.
Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.
Maintain and update customer details in our CRM.
What You'll Need
A minimum of 1 year of experience in a fast-paced, customer-facing role.
Bilingual proficiency in English and Japanese.
Excellent customer relationship management skills.
Strong empathy and the ability to genuinely understand customer challenges and pain points.
A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- Minimum 1 year of experience in a fast-paced, customer-facing role
- Bilingual proficiency in English and Japanese
- Excellent customer relationship management skills
- Strong empathy and ability to understand customer challenges and pain points
- Team-player mentality and strong work ethic
- Ability to thrive in a fast-paced, challenging environment
- AI literacy and a growth mindset
- Curiosity and ability to learn and adapt to evolving AI technologies and business processes
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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