The Role
Provides frontline customer support to customers and agents through phone, chat, email, and in-person channels. Handles enquiries, complaints, onboarding, issue resolution, and support record maintenance. Collaborates with Relationship Managers and Operations to resolve issues, identify recurring service problems, and improve customer experience. Requires strong communication, empathy, conflict resolution, multitasking, basic computer and CRM skills, and familiarity with Ibadan. Yoruba fluency and fintech or telecommunications experience are advantageous.
Summary Generated by Built In
This is a remote position.
About NOBZO
NOBZO exists to make real estate more transparent, efficient, and human — connecting people, properties, and trusted managers in one modern ecosystem.
Nobzo Verse LTD is a Nigerian property-technology company helping people find, evaluate, and secure rental, lease, and property purchase opportunities through a modern, technology-driven ecosystem.
About the Role
NOBZO is seeking a customer-focused Customer Support Representative to serve as a frontline point of contact for customers and agents in the Ibadan territory.
The role will handle customer enquiries, complaints, onboarding support, and issue resolution across phone, chat, email, and in-person channels. The successful candidate will work closely with Relationship Managers and the Operations team to resolve customer issues, maintain accurate support records, identify recurring service challenges, and contribute to a consistently positive customer experience.
Requirements
- OND, HND, or Bachelor’s degree in any discipline.
- 1–3 years of experience in customer service or customer support.
- Experience in fintech, telecommunications, or a related industry is an advantage.
- Must reside in or be an indigene of Ibadan, Oyo State.
- Familiarity with Ibadan’s communities and common customer touchpoints is an advantage.
- Excellent verbal and written communication skills.
- Strong customer service, empathy, patience, and conflict-resolution abilities.
- Ability to multitask and manage time effectively.
- Basic computer literacy and familiarity with CRM or customer-support tools.
- Ability to collaborate effectively with field and operational teams.
- Fluency in Yoruba is an advantage.
Benefits
NOBZO offers a competitive total rewards package designed to recognise performance, support employee wellbeing, and promote long-term professional growth.
- Competitive Base Salary
- Housing Allowance
- Transportation Allowance
- Performance Allowance based on applicable performance targets and company policy
- Pension Benefits in accordance with applicable statutory requirements
- Hybrid Work Arrangement
- Professional Growth and Development Opportunities
- Collaborative and Performance-Driven Work Environment
- Opportunities for Career Progression within a growing organisation
Skills Required
- OND, HND, or Bachelor's degree in any discipline
- 1-3 years of experience in customer service or customer support
- Experience in fintech, telecommunications, or a related industry
- Must reside in or be an indigene of Ibadan, Oyo State
- Familiarity with Ibadan's communities and common customer touchpoints
- Excellent verbal and written communication skills
- Strong customer service, empathy, patience, and conflict-resolution abilities
- Ability to multitask and manage time effectively
- Basic computer literacy and familiarity with CRM or customer-support tools
- Ability to collaborate effectively with field and operational teams
- Fluency in Yoruba
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The Company
What We Do
NOBZO is a Nigerian property-technology company that makes real estate discovery and access more transparent, efficient, and human. Its ecosystem connects people, verified residential and commercial properties, custom property requests, relationship managers, and secure escrow transactions. The platform supports buying, renting, and leasing, with property verification, inspections, contracts, booking, and payment-release processes designed to simplify and protect real-estate transactions for users and property owners.
