About SEEK
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business, and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Find out more about us by visiting https://www.seek.com.au/about/.
‘Our SEEK’
At SEEK our biggest asset is our people, and we are proud of our community of valued, talented, and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
- Passion: we are passionate about SEEK, our purpose, our customers, and our community
- Team: we care about each other and collaborate to achieve together
- Delivery: we execute with excellence and achieve great results
- Future: we think and act for the long term
The Role
Join SEEK's dynamic team as a Customer Support Specialist, where you'll play a pivotal role in delivering an exceptional experience to our managed customer portfolios. In collaboration with our Account Managers, you'll become a trusted point of contact fostering strong relationships and ensuring seamless communication with key internal and external stakeholders. This is your chance to make a real difference with the success of SEEK's top tier customers, all while developing your career within an innovative and client focused team.
Key Responsibilities
- Working within agreed OKR’s, work processes, and to agreed SLA’s
- Deliver a personalised service that exceeds client expectations and reinforces SEEK's premium offering
- Identify, troubleshoot, and resolve customer technical queries, including but not limited to our recruitment software partners and product access issues, and escalate complex matters to appropriate channels
- Work closely and maintain clear communication and set service expectations with clients and internal stakeholders throughout the resolution process
- Handle hirer inquiries including but not limited to technical queries, site issues, education, and billing management
- Build and maintain strong relationships with clients, acting as their dedicated point of contact
- Proactively partner closely with Account Managers, Customer Success Managers, Technical Support Teams and Credit Controllers to troubleshoot customer queries
- Deliver upon agreed custom reporting requirements for our clients
The Team
The role sits within ANZ Sales and APAC Enablement within the Commercial division, and reports to the Manager, Customer Support. Key stakeholders include; external clients, internal Sales teams and leaders, Finance, Customer Success Managers, Sales and Service Operations, Tech Support and Product Teams.
Qualifications- Strong interpersonal skills with the ability to build rapport and maintain strong professional relationships
- Demonstrated ability to represent clients' interests while balancing business objectives
- Team player who contributes to a positive workplace within a fast paced, small-team environment
- Customer focus mindset with a passion for delivering premium service to foster long-term relationships
- Demonstrated ability to effectively navigate and resolve complex customer enquiries with patience, empathy and professionalism
- Advanced written and verbal communication skills
- Ability to articulate technical information for diverse audiences
- Demonstrates exceptional time management, prioritising workload effectively while maintaining attention to detail and providing tailored solutions to strengthen relationships
- Advanced Microsoft Office skills
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Skills Required
- Strong interpersonal skills and ability to build professional relationships
- Ability to represent client interests while balancing business objectives
- Ability to work collaboratively in a fast-paced, small-team environment
- Customer-focused mindset and passion for delivering premium service
- Ability to navigate and resolve complex customer inquiries with patience, empathy, and professionalism
- Advanced written and verbal communication skills
- Ability to explain technical information to diverse audiences
- Exceptional time management, prioritization, and attention to detail
- Advanced Microsoft Office skills
SEEK (seek.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SEEK (seek.com) and has not been reviewed or approved by SEEK (seek.com).
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Flexible Benefits — Hybrid work and options to purchase or take additional paid leave support work–life balance. Guidance about short periods of working from anywhere further reflects flexibility.
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Leave & Time Off Breadth — Parental leave entitlements and extra paid days beyond statutory minimum are highlighted. Additional leave categories and volunteering time reinforce time‑off support.
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Equity Value & Accessibility — An employee share plan matches one share for every two purchased and held for two years, creating long‑term value. The match structure provides a clear path to ownership for those who participate.
SEEK (seek.com) Insights
What We Do
SEEK is a global leader in employment marketplaces, solving real problems for our customers and connecting the right people with the right work. Our platforms are used by approximately 60 million candidates worldwide, we have relationships with over 450,000 hirers and exposure to around 900 million people, which means we really know the markets we are operating in. With an international presence that spans Australia, New Zealand, South-East Asia, Brazil and Mexico, your career can take you in many directions at SEEK.
