Operations Support Specialist
Indianapolis, Indiana | Full-Time
Why Superior Auto?
At Superior Auto and SAC Finance, we are more than a Buy Here, Pay Here company. Since 1975, we have helped hardworking individuals gain access to reliable transportation and the opportunities that come with it. Today, we proudly serve customers throughout Indiana, Ohio, Michigan, and Kentucky with a mission built on relationships, trust, and helping people move forward.
About the Role
We are looking for an Operations Support Specialist who enjoys solving problems, staying organized, and supporting both customers and internal teams. In this role, you will help ensure customers remain compliant with their contractual obligations while assisting them in using the benefits Superior Auto provides.
What You Will Do
Monitor and track vehicle and customer compliance requirements
Work with Operations to resolve customer and vehicle-related compliance issues
Keep systems updated with current vehicle information and completed interventions
Monitor vehicle concerns and validate that proper resolutions are completed
Partner with Operations to provide customers with feedback on vehicle issues
Maintain documentation of vendor support provided to vehicles or customers
Communicate with dealerships to ensure customer and company concerns are addressed
What Makes You Successful
Ability to multi-task and work in a fast-paced environment
Excellent customer service skills
Ability to lead problem solving with customers and vendors
Strong computer skills, including writing, documentation, and system updates
Clear communication and strong attention to detail
Qualifications
High school diploma or equivalent
Automotive customer service experience preferred
Must be at least 18 years of age with a valid driver’s license and good driving record
Proficient use of Microsoft Office Suite or related software
Benefits
Paid Holidays, including your birthday
Health, Dental and Vision Insurance Available
401(k) with company match
Superior Auto is an Equal Opportunity Employer
Skills Required
- High school diploma or equivalent
- At least 18 years of age
- Valid driver's license
- Good driving record
- Proficient use of Microsoft Office Suite or related software
- Automotive customer service experience
What We Do
Superior Auto specializes in providing easy financing for people with various types of credit. Founded in 1975, we have successfully grown from our initial location in Fort Wayne, Indiana to over 70 locations in Indiana, Michigan, Ohio, and Kentucky. Our main focus is to provide excellent service from the beginning of our relationship to earn the repeat business of our customers. We have helped thousands of people get into a nice vehicle with an affordable payment. We offer low down payments, a 3-day exchange guarantee, and customized payment plans that allow you to own your vehicle in approximately 36 months.* Stop in one of our 60+ locations or give us a call at (888) 393-3157, and let's get you driving your way! Be sure to check out our latest promotions for even more savings. *Example: $7,500 Sale Price, 34 Month financing, $75 per week at 21% A.P.R.
