The Role
Provides front-desk customer support for a veterinary hospital through in-person, phone, WhatsApp, and email channels. Responsibilities include sharing service information, booking appointments, managing check-ins and check-outs, documenting interactions, recommending packages, resolving questions, and building relationships with pet parents. The role requires multilingual communication, CRM familiarity, organizational skills, computer literacy, empathy, and the ability to work calmly in a fast-paced environment while meeting daily and monthly targets.
Summary Generated by Built In
Department: Front Desk, Information &
Solution Centre
No: of vacancies: Three (5)
Salary: 3,00,000/- to 6,00,000/- per annum as CTC
Requirements
No: of vacancies: Three (5)
Salary: 3,00,000/- to 6,00,000/- per annum as CTC
Our Customer Service team are looking for energetic, passionate,
customer-focused individuals to join our team at Cessna Lifeline
Veterinary Hospital, Domlur, Bengaluru, Karnataka.
Responsibilities for Customer Support Representative
· Respond
promptly and professionally to incoming customer inquiries in person, by
telephone, WhatsApp or by email
· Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
· Maintain an updated knowledge of the organization's products, services, and customer service policies
· Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
· Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
· Recommend plans, packages, and products to the pet parents
· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Assist clients by answering any questions they may have
· Participate in training opportunities provided by the organization or by outside entities
· Establish and maintain good rapport with customers by using positive language and anticipating their needs
· Collaborate with the internal teams to deliver the best customer experience
· Build long-term relationships with pet parents and pets
· Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
· Maintain an updated knowledge of the organization's products, services, and customer service policies
· Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
· Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
· Recommend plans, packages, and products to the pet parents
· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Assist clients by answering any questions they may have
· Participate in training opportunities provided by the organization or by outside entities
· Establish and maintain good rapport with customers by using positive language and anticipating their needs
· Collaborate with the internal teams to deliver the best customer experience
· Build long-term relationships with pet parents and pets
Requirements
· 2+
years of previous customer service experience a plus
· Friendly and welcoming manner with clients and other members of the customer service team
· Extensive knowledge of the company's policies, procedures, goods and services
· Familiarity with customer-relationship management (CRM) software programs
· Ability to explain complex concepts in a clear, simple manner to customers
· Multilinguistic proficiency (Kannada, Tamil and Hindi)
· Excellent organizational and multitasking skills
· Ability to maintain a calm and polite manner in stressful situations
· Willingness to cooperate with customers and management to resolve any issues that may arise
· Work under pressure
· Ability to achieve the target set for the day & month
· Friendly and welcoming manner with clients and other members of the customer service team
· Extensive knowledge of the company's policies, procedures, goods and services
· Familiarity with customer-relationship management (CRM) software programs
· Ability to explain complex concepts in a clear, simple manner to customers
· Multilinguistic proficiency (Kannada, Tamil and Hindi)
· Excellent organizational and multitasking skills
· Ability to maintain a calm and polite manner in stressful situations
· Willingness to cooperate with customers and management to resolve any issues that may arise
· Work under pressure
· Ability to achieve the target set for the day & month
- Empathy
- Communication
- Adaptability
- Efficiency
- Relationship
building
- Problem-solving
- Completion
of Degree course or Higher Secondary School (Year 12 or equivalent)
- Excellent
spoken and written English communication
- Computer
literacy (MS Outlook, Word, Internet)
- Professional,
courteous, and customer-focused demeanor
- Ability
to work in a fast-paced team environment
Skills Required
- Friendly and welcoming manner with clients and customer service team members
- Extensive knowledge of company policies, procedures, goods, and services
- Familiarity with customer relationship management software
- Ability to explain complex concepts clearly and simply to customers
- Multilingual proficiency in Kannada, Tamil, and Hindi
- Excellent organizational and multitasking skills
- Ability to remain calm and polite in stressful situations
- Willingness to cooperate with customers and management to resolve issues
- Ability to work under pressure
- Ability to achieve daily and monthly targets
- Empathy
- Communication skills
- Adaptability
- Efficiency
- Relationship-building skills
- Problem-solving skills
- Completion of a degree course or higher secondary school equivalent
- Excellent spoken and written English communication
- Computer literacy, including Microsoft Outlook, Word, and Internet use
- Professional, courteous, and customer-focused demeanor
- Ability to work in a fast-paced team environment
- At least two years of previous customer service experience
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The Company
What We Do
Cessna Lifeline is a Bengaluru-based pet-care and veterinary-services organization. Its job postings reference a pet store and pharmacy, veterinary pharmacy and billing, business development for pet-care operations, and pet retreat or boarding facilities. The company also recruits IT and human-resources personnel to support its branches, indicating a multi-location operation serving pet owners through veterinary care, pharmacy, retail, and boarding services.
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