The Role
Provide bilingual (Arabic/English) remote customer support via email, chat, and calls; create and update support/FAQ content; run demos; troubleshoot unique customer issues; and collect feedback to inform product development.
Summary Generated by Built In
This is a remote position.
Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion.
Your day-to-day will involve:
- Answering email/chat questions from prospective and existing customers
- Adding support / FAQ content to our support portal in Arabic and English
- Helping customers find solutions to their unique scenarios
- Calls and demos with potential customers
- Collect and report feedback for driving product-development decisions
Requirements
- Be motivated to help people with their questions
- Have 1 year+ customer support experience
- Be tech-savvy, so you love playing with apps and tech
- Have a friendly, engaging and relaxed style
- Demonstrate outstanding written and verbal communication in English
- Be generally interested in SaaS products
Skills Required
- Fluent in Arabic and English
- 1+ year customer support experience
- Tech-savvy, comfortable using apps and software
- Friendly, engaging, and relaxed communication style
- Outstanding written and verbal communication in English
- Interest in SaaS products
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The Company
What We Do
Taker is a Saudi-based SaaS platform for restaurants, providing online ordering and digital growth tools. It helps food businesses launch branded websites and mobile apps, manage orders, connect with delivery services, and reduce reliance on third-party aggregators. Its broader suite supports restaurant marketing, operations, analytics, loyalty, and customer growth, with the stated mission of empowering food-and-beverage businesses to thrive in the digital age.
