TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
Please submit all resumes or CV's in English.
What you will do- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
- Advanced level of English (C1) , Spanish (C1) and Portuguese;
- To be customer oriented, enjoy helping people and be able to multitask;
- A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python;
Nice to have:
- Work experience in a help desk, call center, and/or professions related to customer service.
- Schedule 5/2 (Five days of collaboration followed by two days off) 8 hours shift, 1 hour lunch;
- Payment of 600 USD + 200 fo performance bonuses;
- 100% remote collaboration;
- Fixed schedule of 3 PM - 12 AM (Brazil time zone);
- Free access to TripleTen courses to study in the free time;
- Professional development in the international team;
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- Diverse and tight-knit team spread out across the US, Europe, LatAm, Brazil, and more!
Skills Required
- Advanced English (C1)
- Advanced Spanish (C1)
- Portuguese (fluent)
- Customer-oriented with multitasking ability
- General understanding of IT and basic experience with HTML, CSS, JavaScript, Python
- Experience in help desk, call center, or customer service roles
What We Do
TripleTen is the premier online coding bootcamp, renowned for its exceptional completion rate and graduate employment success. We offer comprehensive bootcamps in Software Engineering, Quality Assurance, Business Intelligence Analytics, Cyber Security, and Data Science. The cost of these bootcamps ranges from $4,900 to $9,700. Each program provides full access to an interactive online platform, engaging real-life projects, expert tutor support from experienced developers, thorough code reviews, informative online webinars, and dynamic coding sessions. Whether you require assistance with a task or simply need some motivation, our dedicated team is always available to lend a helping hand. We have empowered 5,000+ students to graduate from our program with impressive portfolios, featuring 6 to 15 projects that showcase their skills to employers. With an exceptional 87% employment rate, our Career Acceleration program gives graduates a competitive edge for success.
