Some of what you will do:
The Customer Experience Support Specialist plays a critical role in ensuring a seamless and positive experience for our customers. This role supports day-to-day operations by managing customer reporting, vendor forms, backorders, inventory increase requests and troubleshooting order issues. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, delivering exceptional service to both customers and internal teams.
Specifically, You Will:
Work closely with sales to understand and execute customized customer reporting
Manage and maintain customer reporting, ensuring accuracy and timely delivery
Complete and deliver vendor forms as required.
Support back-order processes, including troubleshooting orders, rekeying orders, and following up with internal teams to resolve issues.
Process Inventory Increase Requests and ensure proper tracking and documentation.
Act on customer inquiries related to orders, back orders, providing clear and timely communication.
Collaborate with teams to resolve customer and operational issues efficiently.
Identify opportunities to improve processes and share best practices with the team when it comes to backorders.
Some of what you need:
College or University or relevant experience.
Excellent written and verbal communication skills.
High attention to detail and accuracy in all work.
Strong organizational skills.
Problem-solving mindset with the ability to troubleshoot and escalate issues effectively.
Comfortable working collaboratively across teams and departments.
Strong Excel skills, including formulas, VLOOKUPs, and data manipulation.
Familiarity with inventory management and vendor processes.
2-5 years relevant experience – sales/merchandising or procurement
Proven experience in Customer Success, Customer Service, or Business Operations.
Experience managing multiple priorities and collaborating across teams and departments.
Physical demands/working conditions:
Work environment: Remote.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
About Us
Skills Required
- College or University education or relevant experience
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Strong organizational skills
- Problem-solving mindset with ability to troubleshoot and escalate issues
- Ability to work collaboratively across teams and departments
- Strong Excel skills including formulas, VLOOKUPs, and data manipulation
- Familiarity with inventory management and vendor processes
- 2-5 years relevant experience (sales/merchandising or procurement)
- Proven experience in Customer Success, Customer Service, or Business Operations
- Experience managing multiple priorities
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
