About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Receive customer calls whether client banks or card holders and provide the required support to solve their problems or reply to their inquiries.
Responsibilities:
Receive calls from banks or card holders, confirming that the person on the phone is an authorized person.
Process the client’s complaints and resolve them either individually or through other departments while ensuring customer satisfaction.
Reply to card holders when they request assistance and take actions within the policy set by the bank for NI’s Customer Service and request the client to visit the Bank branch or redirect the call to the concerned bank when they require actions not authorized by the bank.
Forward incoming calls/issues to the concerned department or team when needed.
Handling incoming issues (Jira, Mail & Fax) from client banks.
First line support to bank staff for any action request or inquiry needed.
Processing requests from acquiring banks sent by fax for cancellation of outstanding charges.
Process Visa’s requests for emergency cash credit as well as emergency cards for clients travelling abroad whose card was lost or stolen.
Changing card status (Activation, Lost, Stolen or Compromised) as per the client request.
Performs other related duties as requested by the company.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Handle inbound customer calls from banks and cardholders
- Verify caller authorization before releasing information or taking actions
- Process complaints and escalate to appropriate departments when needed
- Use Jira and email to log and manage incoming issues
- Process card status changes (Activation, Lost, Stolen, Compromised)
- Process acquiring bank fax requests for charge cancellations
- Handle Visa emergency cash credit and emergency card requests for travelers
- Provide first-line support to bank staff for action requests and inquiries
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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