Customer Support Specialist

Posted 2 Days Ago
Be an Early Applicant
27 Locations
Remote
Junior
eCommerce • Healthtech • Software
The Role
Maintain and audit rebate and promotion programs, ensure accurate booking of customer invoices, ensure compliance with internal policies and regulations, collaborate with sales, finance and management to mitigate financial risks and support financial reporting and budgeting.
Summary Generated by Built In

Kenvue is currently recruiting for a:

Customer Support Specialist

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Customer Support Supervisor

Location:

Europe/Middle East/Africa, Portugal, Porto, Porto

Work Location:

Hybrid

What you will do

As a Customer Support Specialist, you will play a key role in supporting the financial health and integrity of the company by maintaining and ensuring compliance with rebate and promotion programs. This position is essential for financial reporting and budgeting, contributing to the overall financial performance and compliance of the organization.

Key Responsibilities

Rebate and Promotion Maintenance:

  • Manage and maintain rebate and promotion programs, ensuring they are accurately recorded and tracked.

  • Ensure accurate identification and booking of customers’ invoices.

  • Conduct regular audits and reviews to identify and mitigate financial risks.

Compliance:

  • Ensure all financial activities related to rebates, promotions, and sales commissions comply with internal policies and external regulations.

  • Conduct regular audits and reviews to identify and mitigate financial risks.

Team Collaboration:

  • Collaborate with cross-functional teams, including sales, finance, and management, to ensure a seamless financial process.

  • Participate in team meetings and training sessions to stay updated on company policies and procedures.

What we are looking for

Required Qualifications

  • Bachelor’s degree in Business Administration, Finance, Economics, or a related field

  • At least 2 years of experience in commercial finance

  • Fluent in English and Spanish, both written and spoken (role focused on Portugal)

  • Background in finance, accounting, or related fields is highly preferred

  • Advanced proficiency in SAP, Excel and TPM systems.

  • Strong problem-solving skills to address financial discrepancies and operational issues.

  • Ability to think critically and make informed decisions.

  • High level of attention to detail to ensure accuracy in financial calculations and reporting

  • Ability to manage multiple tasks and deadlines effectively.

What’s in it for you

  • Competitive Benefit Package

  • Health insurance

  • Life insurance

  • Pension Plan

  • Flexible work police

  • Learning & Development Opportunities

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Skills Required

  • Bachelor's degree in Business Administration, Finance, Economics, or related field
  • At least 2 years of experience in commercial finance
  • Fluent in English and Spanish, both written and spoken
  • Advanced proficiency in SAP
  • Advanced proficiency in Excel
  • Proficiency in TPM systems
  • Background in finance, accounting, or related fields
  • Strong problem-solving skills to address financial discrepancies
  • Ability to think critically and make informed decisions
  • High level of attention to detail for accuracy in financial calculations and reporting
  • Ability to manage multiple tasks and deadlines effectively

Kenvue Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kenvue and has not been reviewed or approved by Kenvue.

  • Fair & Transparent Compensation Pay is considered decent and competitive for the work performed. Base compensation combined with a solid benefits package supports a generally fair total rewards perception.
  • Healthcare Strength Comprehensive healthcare, life insurance, and disability plans are emphasized. Access to mental health resources and assistance programs further strengthens perceived health protection.
  • Parental & Family Support A global parental leave policy and support for adoption, fertility, and surrogacy are highlighted. These offerings contribute to a family‑friendly and supportive package for diverse families.

Kenvue Insights

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The Company
HQ: Summit, New Jersey
17,919 Employees
Year Founded: 2023

What We Do

Kenvue is the world’s largest pure-play consumer health company by revenue. Built on more than a century of heritage and propelled forward by science, our iconic brands — including Aveeno®, BAND-AID® Brand Adhesive Bandages, Johnson’s®, Listerine®, Neutrogena®, Tylenol® and Zyrtec® — are recommended by health care professionals and can be trusted by consumers who use our products to improve their daily lives. Our team members share a digital-first mindset, with an approach to innovation grounded in deep human insights and work every day to earn a place for our products in consumers’ hearts and homes. At Kenvue, we believe everyday care can not only make people well; it can make them whole. Beware of recruitment scams: https://www.kenvue.com/media/recruitment-scams-alert

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