Customer Support Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Distribution, Inc. (BDI) is seeking an Experienced Customer Support Specialist to join the Customer support team based in Amsterdam, the Netherlands. In this role, the focus will be on supporting our customers by leveraging our BDI Product Portfolio to supply parts & services.
Position Responsibilities:

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution
• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
• Manage and execute supplier management strategies to ensure on-time delivery
• Manage the approval of RFQs and proposals for individual
• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance
• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool
• Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD objectives
• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision

Basic Qualifications(Required Skills/Experience):

• 3+ Years of Customer support, Customer service, or Supply Chain experience
• 3+ years of experience developing presentations for and presenting to leadership and colleagues
• Experience with Excel, Access, or other database management
• Strong written and verbal communication skills in English are necessary.
• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership

Preferred Qualifications (Desired Skills/Experience):

• 3+ years Experience with SAP or similar ERP systems highly preferred
• Experience with Salesforce
• Bachelor's degree or similar
• Ability to handle high pressure situations
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire, Tableau)

Conflict of Interest:

• Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Work Authorization:
This requisition is for a locally hired position in the Netherlands. Candidates must have current legal authorization to work immediately in the Netherlands.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.
Come and join the Boeing Family. Please send us your meaningful application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online portal.
Applications for this position will be accepted until Jul. 18, 2026
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Netherlands)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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