Customer Support Specialist (Tire Guru)

Customer Support Specialist (Tire Guru)

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

Our Tire Guru product provides software solutions that truly give our customers a competitive advantage in the market place. We are looking for a dedicated Customer Support Associate who can quickly learn our software solutions and provide our clients with a positive software support experience.

About this role

This role is ideal for an entry-level customer support professional who enjoys helping clients, solving problems, and learning new technology. The individual will provide support and training on Tire Guru software, build strong customer relationships, and develop expertise in the tire and automotive industry while managing multiple priorities in a fast-paced environment. Strong communication, technical aptitude, and a positive, team-oriented attitude are key to success.

What You’ll Do:

• Providing our clients with the best possible experience with Tire Guru.
• Learn our product and educate our clients on general business management software support.
• Be professional, and knowledgeable about Tire Guru Products
• Obtain a good understanding of the tire and automotive industry
• Develop customer relationships

What You’ll Need:

• 0 - 2 years of previous customer support experience
• Teamwork and communication skills
• Desire to learn, willing to take initiative and adapt
• Knowledge of web-based software programs a must
• Must be able to prioritize tasks and have tactful negotiation of priority with end users
• Must be able to demonstrate and maintain evidence of your technical knowledge
• Must have the ability to manage multiple projects
• Must be able to collaborate in a team-oriented environment, as well as work independently

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.