Customer Support Specialist, Tier 1

About Intellistack

At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.

Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code.

With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.

Who We Are
At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI.

We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.

What You’ll Do
As a Customer Support Specialist, Tier 1, you’ll serve as the first point of contact for customer inquiries, delivering high-quality support and helping users get the most from our products. You’ll collaborate with cross-functional teams and contribute to product development by sharing insights from customer interactions.

• Learn the ins and outs of our Core Formstack products and services

• Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support

• Work in a fast-paced environment and meet or exceed our service standards in ticket volume, CSAT, and quality metrics

• Create written and/or video documentation, and assist in keeping resources up-to-date

• Think of new and creative ways to solve customer issues and share these ideas with the team

• Participate in product development by sharing customer feedback and your unique perspective as a Formstack expert

What We’re Looking For

• 1-2 years of customer support experience in a moderately technical environment

• Proactive, resourceful, and empathetic approach to solving problems

• Ability to work independently and manage time effectively

• Strong problem-solving skills, especially when tackling complex or unfamiliar issues

• Eagerness to learn and adapt to change

• Comfortable working cross-functionally to find solutions and provide feedback

Bonus Points

• Familiarity with online forms and form-building tools

• Basic knowledge of HTML, CSS, JavaScript

• Experience contributing to internal/external knowledge bases

• Previous experience in a SaaS environment

Why You’ll Love Working Here

We blend flexibility with connection to create a work environment where you can thrive. We offer:

• Flexible PTO that empowers work-life balance

• Health and wellness benefits that support you and your family

• Professional development support, including a learning stipend to help you grow

• A hybrid work model for Stackers in locations where we have office hubs (e.g.: Denver, Fishers and Krakow), with in-office collaboration Tuesday - Thursday and flexible hours to support your schedule

• An inclusive, authentic community where your voice matters and you can be yourself

We are a hybrid workforce with key hubs in Denver, Fishers (Indiana), Los Angeles, Toronto, and Krakow, Poland. While some roles offer flexibility in location, others may require proximity to one of our hubs. Wherever you’re based, our approach is built on trust, collaboration, and doing what works best for our people and the business.

Salary Range
$47,500 - $52,500. Actual compensation may vary based on skills, experience, and location.

Application Deadline

Applications will be accepted until such time as this position is filled.

Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.

We strongly encourage individuals from all backgrounds — especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities — to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.