Ready to deliver an outstanding customer experience?
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
Discover Extraordinary* Every Day.
The role designed for you
In your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market.
- You will perform sales orders in our ERP system (SAP), from entry to dispatch.
- You will enter requests for offer for Special customized products in our ERP
- You will manage sample requests in our ERP.
- You will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- You will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.
- You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
- You will perform reactive Cross-selling activity to the client when requested product is not available.
- You will Follow up with clients with missed payments, while processing orders.
- You will be in charge of updating client-specific price lists.
The attitudes and skills we’re looking for:
- You have 1+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
- You are resilient and goal oriented, you have strong analytical and problem-solving skills.
- You are reliable, flexible and great with people.
- You have a strong customer orientation.
- You have good knowledge of Excel.
- You have good knowledge of SAP (nice to have).
- You are fluent in Italian and have a good knowledge of English
What you can expect from our selection process:
Interviews with the Talent Acquisition team and with Customer Support Team Coordinator.
Based in: Italy, Milan.
Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.
Learn more about life at Fedrigoni: Careers & Jobs | Fedrigoni
Skills Required
- At least 1 year of experience in customer service or commercial back-office roles, preferably in a B2B environment
- Strong analytical and problem-solving skills
- Resilient and goal-oriented approach
- Reliable, flexible, and people-oriented
- Strong customer orientation
- Good knowledge of Excel
- Good knowledge of SAP
- Fluent Italian
- Good knowledge of English
What We Do
From the very beginning, our Group has been immersed in the world of specialty papers, captivated by their unrivaled performance and mesmerizing aesthetics. Today, Fedrigoni has become synonymous with excellence in premium papers, catering to packaging, labels, graphics, art & drawing, publishing, printing, RFID and the self-adhesive materials market. With an unwavering commitment to innovation, we have ceaselessly pushed the boundaries, infusing our craft with cutting-edge technology and honing our expertise. These efforts have propelled us to offer our solutions across the globe, reaching every corner of creativity. We operate under the ethos of "Making Progress," embodying a genuine commitment to daily improvement. By rethinking our practices and collaborating with the entire ecosystem in which we operate, we strive for genuine sustainability. At Fedrigoni, every day, we do our best to be the first choice for brands, printers, designers, converters. We make materials the source of creative possibilities to brands everywhere. #elevatingcreativity.
