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Together with our customers, we're on a mission to make healthcare better.
The Role
Work Flexibility: RemoteTravel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
We’re looking for a reliable and detail-oriented individual to support our Neurovascular Sales team. This role involves coordinating with internal teams and field representatives to ensure accurate processing, tracking, and fulfillment of orders. If you’re organized, communicative, and enjoy playing a key role behind the scenes, we’d love to hear from you.
Candidates located in Pacific time zone preferred.
Role hours are 7:00am- 5:00pm PST and/or 8:00-6:00 PST - Candidates must be available to work pacific time zone hours.
What you will do:
- Carries out all duties associated with the Customer Care Support level and ability to be the first line in escalated cases.
- Covers Sales Rep support phone line
- Partners with team to support general queue for sales rep’s inquiries
- Responsible for maintaining partnership with Inventory Management and the capabilities to assist with tasks related to consignment management
- Assists with FIMS trouble shooting and/or questions from sales reps.
- Maintains FIMS AIF, ensuring consignment orders will not remain stuck. Can also act as an SME for FIMS AIF for projects/enhancements to the system
- FIMS/Consignment SME and trainer for our internal team to make sure Customer Care understands the consignment nature of our business
- Partners with Marketing and manages Fairshare as needed for inventory constraints and maintains any reporting through the process.
- Partners with Marketing and manages CMIR as needed for inventory launches and PPE. Maintaining approval lists in OneNote and partnering with Customer Care and team on the approved list and process.
- Partners with Inventory Management on pending consignment orders and assist with any action that needs to be taken within SAP (held orders due to pending No Charge, IRB expiration, and pending RMAs).
- Works with Customer Care Manager and Inventory Manager on maintaining training for sales reps on order mgmt. and other order mgmt. updates.
- Subject Matter Expert for SAP, FIMs and additonal order management systems and cross functional procedures.
- Assists in writing and maintaining FIMs knowledge documents, work instructions and procedures.
- Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
- Contributes to leading in product innovation by listening and working with others and contributing new ideas.
- Customer Service contact to work with Sales, Marketing and our internal team to ensure any promotions are documents and the field is aware of proper procedures.
What you will need:
Required:
- High School diploma AND 6 years of experience OR Associate’s Degree AND 4 years of experience required
Preferred:
- Bachelor’s degree preferred
- 6 years Customer Service or Sales Support experience preferred
- Experience with SAP preferred
$58,700.00 - $106,200.00 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
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The Company
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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