Customer Support Specialist - Remote

Our mission at Ridepanda is to help create a world with happier, more efficient towns and cities that run on small, quiet, eco-friendly electric vehicles. We partner with organizations to offer micro-mobility leasing (e-bike, e-scooter, and peddle-bikes) as a part of their commuter benefit offerings.

We're on the lookout for someone engaged and professional to handle questions, address concerns, and act as the link between Ridepanda, our riders, and program partners.

Job Duties/Functions:

• Be the first point of contact for Ridepanda riders, ensuring their questions and concerns are addressed promptly. (Email, Text, and sometimes phone).
• Provide expert knowledge and support specifically related to our e-vehicle offerings, helping riders make informed decisions and resolve any e-vehicle related queries.
• Work cross-functionally with all Operational teams and Pandahubs throughout the US.
• Collect rider feedback as part of our Voice of The Customer program, with particular focus on e-vehicle user experience.
• Answer all rider questions and concerns to the best of your ability or pass on to team experts.
• Support the development of our Customer Support Manual.
• Support Ridepanda Pandahub scheduling and rider appointments.
• Support Development of Communications Templates, FAQs, and other support documentation.

How you will be successful in your role:

• You are genuinely delighted to help people. You have experience helping customers solve issues and come to a resolution quickly and smoothly.
• You have a specific passion for and knowledge of e-vehicles. You are an enthusiastic hobbyist or have worked in an e-vehicle shop or in industry.
• Ability to learn, use, and refine customer communication tools. You like learning how to use new tools and how they might improve current processes.
• You have a collaborative spirit and enjoy doing good work together well.
• Willingness to champion our customers and help our operations grow to meet their needs.
• Strong problem-solving skills.
• You enjoy communicating and connecting with others throughout the day in a variety of contexts: over text, on the phone, 1-on-1, and in small meetings.
• You are a builder: You enjoy creating and editing documentation and processes to support others.

Micomobility is for everyone. We are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status.