We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas!
Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.
IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
Job Responsibilities:
Provides administrative support for client claims
Maintains Claim Databases
Sets up all new claims within the required time frame
Answer all phone calls for client programs
Provides follow up to all open claims in client systems and claim files
Fills in on other programs when needed
Attends monthly team meetings
Other duties as assigned
Qualifications:
Education and/or Experience
High School Diploma or Equivalent required
Bachelor’s degree is preferred
Computer Skills
Proficient in Microsoft Office
Competencies
Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
Excellent time management skills
Strong Communicator (verbal and written)
Ability to multi-task and handle high volume of concurrent tasks
Work collaboratively with others inside and outside the company
Environment/Working Conditions:
Only US residents will be considered
Dynamic environment with tight deadlines, number and changing priorities
All prospective employees must pass a background check
Office environment including prolonged periods of computer use
Remote working, but may be called into work in the office temporarily or permanently at any time
Hourly Rate of Pay: $17 USD per hour
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
Skills Required
- High School Diploma or Equivalent
- Bachelor's degree
- Proficient in Microsoft Office
What We Do
SCM Insurance Services has been servicing the insurance and risk management community since 1986. As a privately owned provider of claims adjusting, third-party adjusting (TPA), risk management, investigative, surveillance, risk mitigation, forensic engineering services, forensic accounting services, and risk intelligence, SCM has distinguished itself through innovative technology, expert staff, and solid customer service. With branch locations and employees throughout Canada and the United States, the SCM Insurance Services Group of Companies includes ClaimsPro, International Programs Group (IPG), Xpera Risk Mitigation & Investigation, Pario Engineering & Environmental Sciences, ParioQuantify, and Pario Forensic Accounting Services.
