Customer Support Specialist – Performance (North America)

I'm Matt Hamm, Manager of Customer Support at Teamworks. Teamworks Performance is one of the fastest-growing product categories in sports tech, and the demand for world-class support to match is exploding. As a Customer Support Specialist focused on Performance, you'll be the behind-the-scenes engine that keeps elite sports organizations running at full speed. Working across our AMS, Nutrition, and Strength & Conditioning products, you'll own the resolution of complex, time-sensitive challenges for some of the most sophisticated performance teams in professional and collegiate athletics.

This isn't a traditional support role. You'll work autonomously, manage your own queue, and partner closely with Product Success Managers and Customer Success Managers to deliver the kind of bespoke service that makes Teamworks a true competitive advantage for our customers. You'll bring a performance background, a data-literate mind, and the problem-solving instincts to navigate complex questions without always having a complete picture.

This is an excellent opportunity to join one of the fastest-growing companies in sports tech and grow your career on the front lines of the Performance category.

• Become deeply knowledgeable about the Teamworks product suite, with a specialty in Teamworks AMS, Nutrition, and Strength & Conditioning, and the technologies used to troubleshoot and prioritize issues.

• Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and business impact.

• Gain an understanding of our customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner.

• Fulfill technical requests including workflow configuration, dashboard and visualization building, third-party integration setup, data uploads, template creation, workflow customization, and general troubleshooting.

• Communicate clearly and responsively with customers, owning all correspondence from initial contact through resolution.

• Handle sensitive information, including athlete health data, and enforce data security measures to protect all information.

• Coordinate with internal stakeholders across Product and Engineering to surface bugs and customer feedback, providing thorough documentation when escalating, and ensuring products are improving and customer needs are being met.

• Contribute to internal process improvements that keep team KPIs healthy as the business scales.

• Participate in a rotating schedule for weekend coverage during high-stakes customer projects.

• Hands-on experience building and using Teamworks performance products in a professional or collegiate performance environment

• Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or a related field.

• Strong familiarity with athlete management systems, medical software, and/or Teamworks AMS.

• Demonstrated ability to solve complex problems independently and with urgency, often without a complete set of information.

• Data literacy: ability to manage and structure performance data, recognize patterns and anomalies, and apply that insight to troubleshooting and workflow construction.

• Experience with Salesforce, JIRA (or other ticketing/support systems), MS Excel, and G-Suite.

• Comfortable handling sensitive athlete health data with sound judgment and adherence to data security practices.

• Bachelor's degree.

• Experience in the athletics industry, collegiate or professional.

• Experience with data analysis and visualization tools such as R, Python, Tableau, or similar.

• Bilingual (Spanish is a plus).

You don't wait to be told what to do — you log in, assess your queue, and get to work. You'll find the answer even when the question is half-formed, closing tickets cleanly and completely while genuinely curious about your customers' worlds, whether that's an NFL strength coach configuring load monitoring or a collegiate dietitian troubleshooting a nutrition plan. This is a chance to build real technical expertise across three products used by elite sports organizations worldwide, with autonomy from day one and teammates who trust you to run with it.

This role is not eligible for sponsorship at this time.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.
Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].