Customer Support Specialist, Manila (UK Support)

We’re making good health last a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus (or 'Euc' for short) is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team. It is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. These clinics create one ecosystem designed to make good health last a lifetime. 🌿

Our published clinical research on Juniper demonstrates that patients in our program are 4x as likely to lose significant weight through their course of treatment. For our other clinics, we apply the same evidence-based philosophy of combining medical science, personalised care, and behavioural insights to improve patient outcomes**.**

Since launching, we’ve grown fast to support millions of patients. In the last 12 months…

• Globally, grew revenue by >130% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree (early backers of companies like Canva, Stripe and AirBnb)
• Grew to over 100,000 monthly active patients globally across our weight management program
• Grew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHS
• Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025

Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with.If that gets you excited, let’s talk.

• Support our clinics’ patients through a range of conditions, via email and phone
• Support our markets in rotating shifts 
• Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

• You’re a natural team player
• You love supporting customers through tricky situations
• You are fantastic at anticipating other people’s needs
• You love learning about new industries and new skills
• You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc.). 
• You have an interest in healthcare and wellness, and/or experience in the healthcare space or allied services
• You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
• You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
• You are willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
• Experience in a healthcare company is a plus.
• Experience in quality assurance and process assurance is a plus.
• Experience handling English phone lines is a plus.

• We raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You’ll be surrounded by people who value curiosity, accountability, and the drive to keep improving.
• We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You’ll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.
• We’ll have your back - From day one, enjoy comprehensive health coverage (including up to two dependents), generous vacation, sick, and parental leave, 13th-month pay, and statutory benefits (SSS, PhilHealth, HDMF). You’ll also get a wellness budget, transport allowance, and the best tools to help you do your best work. Beyond the benefits, you’ll join a community that values connection through social clubs, wellness activities, and global collaboration.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.