Customer Support Specialist (m/f/d)

Do you want to play an important role in transforming how cars are traded in the future?  

We are looking for a new colleague to join us in this role as Customer Support Specialist for Italy. The position will be based at our office in Padova. 

We are the emerging European leader in digital dealer-to-dealer trading, with more than 120,000 cars on auction in 2021. AutoProff was established in 2013 to digitize B2B vehicle trading, helping car dealers grow sales and improve profits from used car trading.  

AND we are part of the Autoscout24 Group. 

About the role 

As our Customer Support Specialist at AutoProff, you will be responsible for providing a great customer service and help our customers with business requests. 

You will be working in team with Sales and Digital Car Trading Teams to ensure one voice approach to the customers. 

Let's dive into your key responsibilities  

• As part of our Customer Support team, you’ll spend most of your time interacting directly by phone and emails with our customers ensuring that they have an empowering AutoProff experience
• You are the first point of contact for our customers
• You will manage assigned support tickets and ensure customers are updated and issues are resolved in a timely manner
• You will support our customers with inquiries about our platform and processes
• You will proactively control the processes of our service providers for payment, transport and document dispatch
• You will learn and understand the AutoProff product at a deeper level and have an opportunity to learn how AutoProff operates from the ground up and make a real impact on the future of the organization 

The need-to-have skills 

• Customer service-mindset and business-oriented approach
• You love providing a fantastic, high-touch customer experience
• A systematic and analytical approach to problem-solving
• Happy to explain complicated problems in the simplest terms
• Previous experience working with customer service and support
• Excellent communication skills, and fluent in Italian as well as English  

You will thrive in this role if you  

• Have previous experience in customer facing operational roles
• Are goal-oriented and ambitious and want to further develop your experience and competencies
• Thrive in a dynamic work environment with high pace and high energy
• No ego in the room but think team 

About AutoProff 

AutoProff is a fully transparent digital B2B vehicle platform where professionals can seamlessly and securely sell and buy vehicles directly via AutoProff’s online auction, with a unique range of integrated on-demand trading services (including on-site car appraisal, wholesale price guidance, guaranteed minimum pricing, secure escrow-based trading, and car transportation) or sell cars via AutoProff’s fully managed, end-to-end selling service. 

AutoProff also provides C2B web solutions for dealerships, internal digital trading solutions for larger dealership groups and their ecosystems, as well as dedicated enterprise solutions for leasing, rental and insurance firms. More information on www.autoproff.com 

Since August 2022, AutoProff is part of AutoScout24 family. Together AutoScout24 and AutoProff offers fully integrated C2B-B2B-B2C used car trading solution to European customers.