For more than 60 years HEICO Corporation, a NYSE traded company, has thrived by serving key segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO’s high- energy culture focuses our Team Members’ on providing high quality products and services to our customer base, which consists of the world’s airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 “Best Small Companies.”
Mission
As a Customer Support Specialist Level II , you will be responsible for the processing of customer orders from receipt to shipment (order follow-up) while also participating in the duties of the Sales Representative for Tier 3 accounts.
Preferred QualificationsResponsibilities
- Understand all customer terms & requirements
- Enter customer PO's with high level of accuracy, ensuring conformity
- Resolve issues on customer PO's with Sales Representatives and/or customers directly
- Contribute to team goal of entering all customer orders in a timely manner
- Send a complete or partial acknowledgement within 48 hours
- Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc.
- Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives
- Be proactive in informing Sales Representatives and/or customers about delivery issues impacting their supply chain
- Send “Open Order Reports” to customers with accurate information and comments as recommended by the Sales Representative
- Update “Past Dues” on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)
- Open and track CCRs
- Basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc
- Open new customer accounts
- The CSS level II may occasionally participate in the duties of the Sales Representative.
- Support Ecommerce customer and customer related questions/issues
Competencies
Required: Able to speak, read and write Portuguese
- Customer Relationships skills
- Communication skills
- Ability to anticipate and manage conflict situations
- Ability to write reports
- Ability to use computer tools
- Good organizational skills
- Ability to prioritize tasks
- Be rigorous and methodical
- Excellent sense of customer service
- Excellent internal and external communication skills
- Spirit of initiative
- Team spirit
Skills Required
- Fluent in Portuguese (speak, read, write)
- Enter customer purchase orders with high accuracy
- Send complete or partial acknowledgements within 48 hours
- Follow-up on customer orders: status, tracking, shipping documents, receipts
- Resolve PO issues with Sales Representatives or customers
- Update past dues daily and reschedule due dates accurately
- Open and track CCRs (customer corrective reports)
- Basic technical knowledge of product specifics (packaging, shelf life, units, alternatives)
- Open new customer accounts
- Support eCommerce customers and related questions/issues
- Strong customer relationship and communication skills
- Ability to write reports
- Ability to use computer tools and customer portals
- Good organizational skills and ability to prioritize tasks
- Be rigorous, methodical, proactive, and demonstrate team spirit
HEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HEICO and has not been reviewed or approved by HEICO.
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Retirement Support — The company maintains a long‑standing 401(k) program with company matching available to nearly all U.S. employees, with matches sometimes delivered in company stock. Official materials indicate broad participation and subsidiary‑level match structures.
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Flexible Benefits — The package spans medical, dental, vision, HSAs/FSAs, life and disability coverage, PTO and holidays, tuition reimbursement, an EAP, and various discounts, with multiple plan choices. Eligibility and specifics can differ by subsidiary.
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Wellbeing & Lifestyle Benefits — Wellness programs such as health fairs, screenings, flu shots, and on‑site classes appear alongside fitness, retail, and entertainment discounts. These offerings complement core coverage and support day‑to‑day wellbeing.
HEICO Insights
What We Do
HEICO Corporation, through its subsidiaries, engages in the design, manufacture, and sale of aerospace, defense, and electronics related products and services in the United States and internationally. The company operates through two segments, Flight Support Group (FSG/HEICO Aerospace) and Electronic Technologies Group (ETG). HEICO Aerospace offers jet engine and aircraft component replacement parts. It also involves in manufacturing specialty aircraft/defense related parts; offering thermal insulation blankets primarily for aerospace, defense, and commercial applications; subcontracting for original equipment manufacturers (OEMs); providing specialty parts as a subcontractor for aerospace and industrial OEMs, and the United States government. In addition, this segment distributes hydraulic, pneumatic, mechanical, and electro-mechanical components for the aviation markets.
