The Role
Provide friendly and accurate customer support through chat and email, troubleshoot product, account, and payment issues, follow compliance and customer-protection procedures, escalate cases to specialized teams, work rotating shifts, document solutions, improve the knowledge base, and represent customer feedback internally.
Summary Generated by Built In
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to join us in our office in Porto. Interested?
Requirements
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Escalate cases when needed to FinCrime, Tech, or Product teams
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to a continuously improving knowledge base
- Represent the voice of the customer internally, helping shape future improvements
Benefits
- Competitive compensation
- Private health insurance with dental
- Tech gear for your job
- 30 days of paid holidays
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The Company
What We Do
The first current account that also accepts your crypto.
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