✦ About us
Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. Since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. We are a international team of over 500 people based all around the world working to provide stress- free experiences for millions of travelers.
✦ About the role
At Holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. We’re looking for Customer Support Specialists to join our global team and help us provide the best assistance to travelers around the world mainly through chat and email.
The ideal candidate is someone with experience in customer service, who is passionate about helping others and eager to go the extra mile to ensure our users feel supported and valued.
✦ Responsibilities
- Answering to customer inquiries and solving issues via chat and email in a timely and empathetic manner.
- Acting as the voice of the customer, bringing feedback and insights to internal teams.
- Collaborating on cross-functional projects to improve internal processes, tools, and the overall customer journey.
- Continuously looking for ways to improve our support operation and drive customer satisfaction.
- Continuously learn about updates and changes in our product to provide accurate, up-to-date information to customers.
- Previous experience working in BPOs, call centers, or other fast-paced customer service environments.
- Ability to handle multiple conversations simultaneously with efficiency and attention to detail.
- A high level of empathy and assertive communication skills .
- Strong interpersonal skills and a team-player attitude.
- Fluency in English (spoken and written)
- Japanese (JLPT N1) or Chinese (HSK 6) is required
- A proactive mindset: you’re curious, adaptable, and eager to learn about our product and internal tools.
- A customer-first approach, you care about creating great experiences and solving problems quickly.
✦ Benefits of boarding on Holafly
- 20 Paid Time Off
- Education bonus
- Opportunities for professional growth and development
- Working with an international and diverse team
Skills Required
- Experience working in BPOs, call centers, or fast-paced customer service environments
- Fluency in English (spoken and written)
- Fluency in Japanese (JLPT N1) or Chinese (HSK 6)
What We Do
During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travelers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go.
