Role Details
Location: RemoteType of Support: Phone, Email
Contract Duration: Full-Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: January 29, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
As a Customer Support Specialist (Japanese - Keigo Speaker), you will handle requests, bug reports, and various issues reported by users from the Partner's Platform via tickets, and provide phone support in native, honorific Japanese. You will be the primary point of contact between our existing and potential Students and Instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the Partner's Platform by reviewing them for compliance to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions.
What You’ll Do:
- Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools.
- Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies.
- Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds.
- Work on special short-term projects required and requested by the hiring client
What We Expect From You:
- 1+ years of experience in customer support for Japanese businesses.
- Excellent (near-native) written English
- Knowledge and experience in using Honorific Japanese (Keigo)
- Amazing customer service skills
- Proactive attitude and the willingness to take the initiative without being asked to
- Strong attention to detail
- Ability to quickly communicate through accurate and timely typing
- Handle difficult conversations and challenging situations
- Ability to work without micromanagement
- Strong reading comprehension and problem-solving skills
- Strong technical proficiency with the web, computers, and smartphones
- Flexibility with schedules and days off
- Ability to provide workarounds when a solution is not clear to the customer
Experience providing email and phone support to Japanese customers, along with familiarity with CRMs (e.g., Zendesk) and bug-tracking tools (e.g., JIRA) is a plus.
What You’ll Get In Return:
- Remote working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Competitive retirement benefits
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
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What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind. We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
