Customer Support Specialist III (Active Lifestyle Brand)

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are seeking a detail-oriented and proactive Customer Support Specialist III to manage one of our partners' content and brand communications teams. In this role, you will manage content publishing, social media scheduling, metrics collection, asset organization, and various administrative processes that ensure the smooth execution of brand communications initiatives.
This role is ideal for someone who enjoys working with content, social platforms, and operational workflows and wants to help maintain a high level of organization and efficiency across brand communications.
 

What You’ll Do:

• Schedule social media posts across Instagram, X, and YouTube, including testing and internal previews.
• Collect and organize social media metrics aligned with OKRs for reporting purposes.
• Maintain and organize science content libraries, including graphics, expert quotes, and video assets.
• Coordinate product shipments to vendors, contributors, or partners as needed.
• Populate initial email templates and build email drafts in Klaviyo for QA and scheduling.
• Administer and maintain the escalation dashboard for health and product-related customer inquiries.
• Assist with ad hoc requests and projects related to science content and brand communications.
• Ensure content and assets are properly tagged, stored, and easily accessible for cross-functional teams.
• Support continuous improvement of workflows, processes, and reporting as the Science Content Engine evolves.
   

What We Expect From You:

• At least 2 years of experience working in a similar role
• Strong attention to detail and ability to manage content and data accurately.
• Excellent written and verbal communication skills for coordinating with internal and external partners.
• Highly organized and able to prioritize multiple tasks and deadlines efficiently.
• Comfortable using content management systems, social scheduling tools, and email platforms like Klaviyo.
• Proactive problem-solving skills to identify issues and escalate when necessary.
• Adaptable and able to thrive in a fast-paced, evolving content environment.
• Team-oriented while able to work independently and take ownership of responsibilities.
• Reliable and accountable for completing tasks accurately and on time.
• Analytical mindset for tracking metrics, organizing assets, and supporting reporting processes.
• Passionate about brand communications, content management, and supporting seamless execution of initiatives.
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development