Home Operations Coordinator

Role Details
Level: 2
Number of Openings: 1
Type of Support: Email and Phone (outbound calls only - low volume)
Position Type: Permanent Role 7:00 am - 4:00 pm Mon-Fri Production
Training Schedule: 8:00 am - 5:00 PM Mon - Fri
Work Type and Location: Hybrid, HN - TGU, HN - SPS, HN - Any
Expected Start Date: June 23, 2025
 

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

Do you want to help renters with their everyday needs? Do you like solving problems? We’re looking for an Operations Coordinator to help renters in the US with their everyday problems around their homes. We are looking for a sharp problem solver to coordinate the effective and efficient resolution of maintenance requests from residents -- one of the most impactful operations to the customer experience. The Operations Coordinator will join a high-performing team that takes on different challenges every day, communicates professionally and confidently at multiple levels, and is constantly looking for ways to improve and grow.

What You'll Do:

• Coordinate reactive, proactive, and routine maintenance for our residents and homeowners
• Demonstrate critical thinking to find the fastest and most effective solution for complex maintenance problems with multiple stakeholders
• Gather information, schedule, and dispatch in-house and 3rd-party maintenance technicians.
• Maintain timely and professional communication with all stakeholders from start to finish of maintenance projects.
• Collaborate and work cross-functionally with Support, Field, Sales, and Finance teams to continually improve existing maintenance operations.
• Politely and ruthlessly negotiate maintenance pricing with external partners to provide the highest quality maintenance at the best cost
• Negotiate and manage day-to-day relationships with our external partners and homeowners, and provide excellent care to our in-house maintenance technicians.

What We Expect From You:

• Incredibly hard-working and willing to go above and beyond to reach our goals
• 2+ years of professional experience
• Coordination skills. 
• Excellent verbal and written communication skills to discuss technical maintenance requirements with various audiences (technicians, homeowners, internal teams)
• Empathetic customer service mindset
• Fast learner and team player who grows with and helps uplift teammates!
• Amazing work ethic, driven by precision and attention to detail
• Thrives in a startup environment
• Critical thinking, attention to detail, and a problem solver who expects a new challenge each day
• Knowledge of Google Suite and Salesforce is a plus. 

What You’ll Get In Return:

• Full-time with the potential for overtime if requested by the Partner
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options
• Paid Sabbatical Leave
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].