Role Details
Type of Support: Omnichannel (Mix of Voice and Non Voice)Contract Duration: Temporary (with chance to be Permanent)
Training Schedule: To be Determined
Production Schedule: To be Determined
Work Type and Location: Hybrid, Metro Manila
Expected Start Date: October 16, 2025
About Us
PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard. We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.
At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to what’s next.
The Role
Crescendo is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include basic troubleshooting, and knowledge sharing, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.
What You’ll Do:
- Creating and optimizing processes in the area of customer support
- Providing daily communication (user support via tickets)
- Ensuring user compliance, identifying and solving problems
- Processing user claims
- Performing quality control & reviews management
What We Expect From You:
- High proficiency in written English (С2)
- An effective collaborator; supportive of other team members in their success
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
- Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
- Highly empathetic
What You’ll Get In Return:
- Hybrid workplace - depending on the partner, role, management, and/or personal workspace
- Full-time with the potential for overtime if requested and approved.
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
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What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
